IT Specialist System Integration (m/f/d)
Your position in our team
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Provide high-quality IT support to users by diagnosing and resolving issues related to software, hardware, and general IT topics.
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Manage tickets in the ITSM portal – register, classify, and process user requests.
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Analyse tickets and provide relevant information during escalation when needed.
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Manage user accounts in relevant IT systems.
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Support the smooth operation of the company’s IT environment.
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Collaborate with the team to optimize processes and improve the efficiency of IT services.
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Provide support in English and German
Your profile
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Secondary education in IT or a related field.
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Good understanding of basic IT support processes.
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Familiarity with ITSM tools (e.g., Jira).
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Ability to diagnose and resolve technical issues related to hardware and software.
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English at B2/C1 level (support is also provided in English).
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Strong communication and interpersonal skills when working with users.
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Ability to organise your workload efficiently, prioritise tasks, and work under time pressure.
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Proactive, ambitious, and eager to learn and develop IT knowledge.
Your benefits with us
- Germany, Austria
- 100% remote work within Germany / home office within Germany possible
- 30 days annual leave
- Offices with flexible workplaces in Hamburg, Eisenstadt, Warsaw, Boston and Melbourne - all equipped with various drinks & snacks.
- Our exclusive gym, next to the Hamburg office, for free use incl. personal coach for training and nutrition, available to all employees worldwide
- Our unique CashBack Sport program "Move Republic", which rewards your daily and sporting activities throughout (Germany)
- An above average pension grant for your company pension scheme ("bAV") in Germany or Austria
- Access to Udemy Business grow your skills with thousands of high-quality online courses
- Access to the employee benefits portal with the best shopping deals in Germany and Austria
- Subsidy for the "Deutschlandticket" (local transport subscription)
- Direct communication channels through the whole company, an open feedback culture and pronounced appreciation, motivated teams and leads who interact at eye level
