AI Operations & Knowledge Systems Specialist (m/f/d)
Salary range: 13,000 - 16,000 PLN net + VAT B2B
Your position in our team
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Operate, configure, and optimize customer-facing chatbots and AI agents
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Translate business processes into structured prompts, decision trees, and automation workflows
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Maintain and develop AI-ready knowledge structures with clean taxonomy and consistent tagging
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Manage APIs and system integrations, ensuring smooth data flow and automation readiness
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Extract operational knowledge from stakeholders and convert it into SOPs and automation-compatible workflows
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Document AI logic, prompts, and automation flows to ensure reproducibility, scalability, and auditable process
Your profile
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3+ years in SaaS or tech, with hands-on experience operating chatbots, AI copilots, and LLM-based systems
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Experience managing knowledge bases (e.g., Confluence) and ticketing systems (e.g., Zendesk & Jira)
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REST API literacy (endpoints, payloads, authentication basics)
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Strong analytical and systems thinking skills with the ability to simplify complex workflows
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Clear documentation skills and ability to communicate with technical and non-technical stakeholders
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Basic Python skills for automation, validation, or scripting
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Fluent English (C1–C2) is required
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Familiarity with AI-based ticket classification
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Experience with webhook configurations
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Knowledge of LMS platforms
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Experience working in GDPR-aware environments
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German language (B1–C2)
Your benefits with us
- Benefits package Private medical care and a sports card to support your health and well-being.
- Flexible working hours Manage your schedule and enjoy a real work-life balance.
- Flexible work model Work fully remotely or combine it with on-site collaboration at our modern office in Warsaw.
- Flexible employment options Choose the type of contract that best suits your needs.
- Access to Udemy Business Grow your skills with thousands of high-quality online courses.
- Unique experience in the Fitness and SaaS industry Join a market-leading company in a dynamic, fast-growing field.
- International team Collaborate with talented colleagues from around the world in a diverse and inclusive environment.
- Unforgettable company events Take part in engaging team-building activities and memorable celebrations.
