AI Operations & Knowledge Systems Specialist (m/f/d)
Your position in our team
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Operate, configure, and optimize customer-facing chatbots and AI agents
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Translate business processes into structured prompts, decision trees, and automation workflows
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Maintain and develop AI-ready knowledge structures with clean taxonomy and consistent tagging
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Manage APIs and system integrations, ensuring smooth data flow and automation readiness
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Extract operational knowledge from stakeholders and convert it into SOPs and automation-compatible workflows
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Document AI logic, prompts, and automation flows to ensure reproducibility, scalability, and auditable process
Your profile
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3+ years in SaaS or tech, with hands-on experience operating chatbots, AI copilots, and LLM-based systems
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Experience managing knowledge bases (e.g., Confluence) and ticketing systems (e.g., Zendesk & Jira)
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REST API literacy (endpoints, payloads, authentication basics)
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Strong analytical and systems thinking skills with the ability to simplify complex workflows
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Clear documentation skills and ability to communicate with technical and non-technical stakeholders
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Basic Python skills for automation, validation, or scripting
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Fluent English (C1–C2) is required
Nice to have
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Familiarity with AI-based ticket classification
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Experience with webhook configurations
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Knowledge of LMS platforms
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Experience working in GDPR-aware environments
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German language (B1–C2)
Your benefits with us
- 30 Days Annual Leave – enjoy extra paid time off to rest, recharge, and balance your work and personal life
- Flexible Work Model – 100% remote work within Germany
- Move Republic Program – earn points for being active and exchange them for vouchers
- Access to Udemy – boost your skills with thousands of high-quality online courses
- Deutschland Ticket Subsidy – commute affordably – we cover part of your ticket cost
- Company Pension Scheme (bAV) – receive an above-average employer contribution in Germany or Austria
- Flexible Working Hours – adjust your schedule to fit your lifestyle
- Employee Discounts – access top deals in Germany and Austria via our benefits portal
