Strategic Business Analyst | SEB, Stockholm
Solna
Corporate & Private Customers – Customer Growth /
Business Development /
Hybrid
Are you curious and motivated to accelerate SEBs customer centric approach? Do you have a strong interest in customer behavior and a curiosity of how customer journeys can be used to deliver exceptional customer experiences?
The financial industry is rapidly changing and so are our customers’ expectations. We seek you who with a great commitment can take on a central role driving the transformation agenda within Customer Growth, C&PC to support the development towards future proofing SEBs customer base.
About the role
As Strategic Business Analyst, your main task will be to
- act as an expert and advisor at the intersection of strategy,analytics (strategic customer insights and customer value management), customer experience, marketing and CRM
· proactively secure customer insight driven strategy and business development in all levels cross C&PC division
· lead both smaller and more complex transformation projects in areas where the customer experience is the focus.
· build and nurture healthy relations with relevant internal stakeholders as well as external vendors and service providers
To thrive in this role, we believe you have
· A good strategic and analytical ability and high capacity in solving complex problems and creating momentum
· Extensive experience of working with customer insights at strategic and tactical level
· Strong communicative ability, facilitation and presentation skill with a “can-do” attitude and team-oriented mind-set
· A degree level qualification in relevant field,such as Business- or Industrial economics, Mechanical engineering, Mathematics, or a relevant engineering education in a related field.
· You are fluent in Swedish and English in both written and spoken.
It's also considered meritorious if you have:
- Deep knowledge of using advanced analytics, personalized customer communication and customer journey works
- Deep understanding current market trends and opportunities in new technologies within relevant fields (analytics, CRM, marketing, customer experience)
- Basic understanding of data architecture, data flows and API-integration
What we offer
You will be a part of the Customer Value Management-team within Customer Growth where you will be given the opportunity to help transform an industry. We offer many experiences and benefits to our employees, and there is a nuance to every individual’s career experience, but the elements that define the core of our offering are:
· Entrepreneurial Scandinavian environment
· Challenging, cutting-edge work
· Agile and modern ways of working
· Empowering environment
· Extensive training and learning opportunities
· Excellent office environment and flexible work possibility
· Friendly and welcoming culture
Ready to take the next step on your career journey?
Attach your CV and a personal letter describing yourself and how you can contribute as Strategic Business Analyst. Since we select candidates on running basis, feel free to send in your application today, but no later than 2024-09-08. If you have questions about the position, please contact Malin Jarl at malin.jarl@seb.se or Karl Saeter, Talent Acquisition Partner at karl.saeter@seb.se.
Learn more about working at SEB www.sebgroup.com/career
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected and involved irrespective of who they are, what they believe or where they come from.
