Insurance Operations Specialist with Finnish | SEB Life International, Dublin
Dublin
Life – Life International /
Insurance /
Hybrid
Join a friendly and professional customer facing team to service a wide policyholder base in Finland.
At SEB Life International, our focus on world class service and long-term relationships has been at the heart of our success. As a part of the SEB Group, a Swedish based leading financial services group in northern Europe, we are supporting SEB to become a leader in efficiency and innovation by providing world class, tailored insurance solutions for the Nordic investor with complex investment needs while also accelerating progress towards a sustainable tomorrow. If you want to be part of a collaborative environment, build strong relationships, and be empowered to grow, we will be a good fit!
As an Insurance Operations Specialist, you will be part of a highly customer-oriented team that is responsible for all aspects of life policy administration from new business input to investment administration and claims processing. You will provide excellent customer care to clients predominantly from our Finnish client base. You will also contribute to our learning culture by sharing your knowledge with colleagues. This role is based in our office in Dublin, Ireland.
About the role:
- Processing new applications and existing business claims and policy alterations.
- Reviewing and responding to all customer queries received in writing or by phone in an efficient and timely manner.
- Managing customer expectations and taking ownership of queries
- Production of high quality and accurate client documentation in a timely manner.
- Maintaining a professional approach to all duties and maintain client confidentiality.
- Maintaining flexibility within the team, assisting colleagues and other departments where possible and if workloads demand.
- Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.
To thrive in this role, we believe you have:
- Previous experience in customer facing role and customer & team focused mindset
- Experience working with financial services, particularly insurance or investment
- Strong attention to detail, are self-driven and organized
- Great communication skills and fluency in both Finnish and English
- Some knowledge of Swedish is also beneficial but not essential
What we offer:
- Extensive training and learning opportunities
- Friendly and welcoming culture
- A flat hierarchy and openness to share ideas, opinions and points of views
- Excellent office environment
- Work-life balance
- Hybrid work model
Do you want to be part of SEB?
Welcome to our inclusive culture, where our shared values inspire and uplift our team. We celebrate diversity and strive to ensure every employee feels seen, heard, and valued.
Since we select candidates continuously, feel free to send in your application today, but no later than 14th of June 2024. Please submit an up to date cv and cover letter in English. Please note this role is based in Dublin, Ireland.
Learn more about working at SEB here: www.sebgroup.com/career
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.
