Insurance Operations Specialist | SEB, Dublin
Dublin
Life – Life International /
Insurance /
Hybrid
SEB Life International has an exciting opportunity for an Insurance Operations Specialist to join our busy Dublin based team, servicing customers across the EU.
At SEB Life International, our focus on world class service and long-term relationships has been at the heart of our success. As a part of the SEB Group, a Swedish based leading financial services group in northern Europe, we are supporting SEB to become a leader in efficiency and innovation by providing world class, tailored insurance solutions for the Nordic investor with complex investment needs while also accelerating progress towards a sustainable tomorrow. If you want to be part of a collaborative environment, build strong relationships, and be empowered to grow, we will be a good fit!
As an Insurance Operations Specialist, you will be part of a highly customer-oriented team that is responsible for all aspects of life policy administration from topping up existing policies to investment administration and claims processing. As an Insurance Operations Specialist, you will provide excellent customer care to clients predominantly from our European client base. You will also contribute to our learning culture by sharing your knowledge with colleagues.
Primary responsibilities:
- Processing existing business claims and policy alterations, considering varying market specific requirements.
- Review and respond to all customer queries received in writing or by phone in an efficient and timely manner.
- Provide excellent customer care to all customers.
- Production of high quality and accurate client documentation in a timely manner.
- Maintaining a professional approach to all duties and maintain client confidentiality.
- Having a continuous improvement mindset and assisting your team in process improvement and streamlining and automation of processes
- Taking responsibility for any tasks performed for and on behalf of the department.
- Maintaining flexibility within the team, assisting colleagues and other departments where possible and if workloads demand.
- Contribute to the team and departmental productivity targets so that the agreed SLA is achieved, and a high level of customer service is provided.
To thrive in this role, we believe you have:
- You have an academic degree from university or business school.
- You ideally have at least a few years’ experience working in the financial services area, particularly insurance or pensions and investments.
- You have a strong sense of customer focus, are team focused, a problem solver and solution orientated.
- You have strong attention to detail, are self-driven and organised.
- Strong communication skills in English, both written and verbal are essential.
What we offer:
- Extensive training and learning opportunities.
- Friendly and welcoming culture
- A flat hierarchy and openness to share ideas, opinions and points of views.
- Excellent office environment
- Work-life balance.
- Hybrid work model
Do you want to be part of SEB? Welcome to our inclusive culture, where our shared values inspire and uplift our team. We celebrate diversity and strive to ensure every employee feels seen, heard, and valued.
Since we select candidates continuously, feel free to send in your application today, but no later than 10th May 2024. Please submit a CV and cover letter in English.
Please note this position is based in our office in Dublin, Ireland.
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.
