Client Service Specialist in Transaction Services Product Operations

Rīga /
Operations /
SEB Global services
SEB is a leading northern European financial services group with customer bases among both private individuals and organisations. We are consistently recognized for our expertise and customer-centric approach, which we achieve by listening to our customers, committing to quality and trust, and encouraging an entrepreneurial mindset in everything we do. 

Who we are looking for
We are seeking for an individual with a banking background and payments knowledge. Client Service Specialist is an experienced professional who is responsible for providing a direct support for Large Corporate and Financial Institutions Clients in relation to cash management products and services. Client-oriented mindset that can not only support the clients’ needs in a professional manner, but also is willing to take the extra mile to find the best solutions by creating an excellent client experience. Does that sound like you?

As a Client Service Specialist, you will be responsible for:
•Delivering sound and timely support to our customers via phone and email
•Planning and participation in client meetings 
•Ensure that each customer receives service and support according to agreed quality, time and in line with SEB Values
•Continuously and in a proactive way develop a deep understanding of our customers’ needs and processes
•Set and manage customer expectations and take ownership of the problem
•Handle contingency coordination and support customers in case they are experiencing contingency situation
•Perform customer analysis (e.g. STP and overall cash flow analysis, investigation patterns and other operation performance feedback).
•Suggest and initiate process improvements to ensure quality of delivered cash management processes and products within SEB as well as advising customers on necessary changes to improve their STP

Please note: To perform work responsibilities in this role, a valid digital Covid-19 certificate is required.

What we offer 
•International opportunities and working environment
•Extensive training and learning opportunities 
•Attractive compensation and benefits
•Opportunities to help transform an industry
•Top class client network and projects
•Deliver world-class service to customers
•Excellent office environment 
Monthly salary range for this position: 1160 - 1740 EUR before tax deduction. Please note that the offer for the final candidate* will depend on the experience and competencies of the candidate for the required job. Overall remuneration package consists of the salary together with other benefits. 

* Candidate must meet the requirements of Article 34.5 of the Credit Institution Law

Learn more about working at SEB
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected and involved irrespective of who they are, what they believe or where they come from.

Ready to join?

Since we select candidates continuously, feel free to send in your application today, but no later than 2022, January  28th.
Take the opportunity to create a future for yourself!

Since our start 160 years ago, SEB has been guided by a strong belief that entrepreneurial thinkers combined with innovative companies are needed to create a better world. We are here to enable them to achieve their ambitions and succeed in both good and difficult times. We are the business engine of the bank, providing the financial expertise our organizational and private customers rely on. We do so with focus on our customers' needs, commitment to quality and trust, and an entrepreneurial mindset to continually improve our services.
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