IT Support Specialist | SEB, Vilnius
SEB isn’t just a bank – we are also a modern technology company with many talented IT professionals, including product owners, business developers, finance and risk experts, analysts, architects, and software developers. More than 200 systems and applications supporting our products, business processes, channels, and data are created and maintained within the Product & Technology Development department.
You will join the Service Desk Lithuania team, part of Baltic IT Service Operations, providing first-line support to employees across SEB. You will help users resolve issues related to information systems, access, software, and computer equipment.
This role offers broader scope than a traditional first-line Service Desk position, giving you the opportunity to build practical IT knowledge across different support areas and develop further within SEB’s technology organisation.
As an IT Support Specialist, you will:
- Provide first-line technical support to SEB employees
- Receive, register, and resolve user requests via phone and remote-support tools
- Troubleshoot hardware, software, and access-related issues
- Manage user accounts, access permissions, and password resets
To thrive in this role, we believe you have:
- Experience handling incident notifications and service requests using ticketing systems
- Good user-level knowledge of Windows and Microsoft Office applications
- Ability to learn quickly, solve problems, and support users in a clear and helpful way
- Good communication skills and a service-oriented mindset
- Fluent Lithuanian and English language skills for supporting users across the Baltics
We offer:
- Meaningful and challenging work in a highly skilled international team
- A supportive and inclusive culture with modern, ergonomic workspaces
- A hybrid working model, with three days per week in the office
- Dedicated time for learning during work hours and access to global learning platforms
- Competitive benefits, including health insurance, additional vacation days, and third-pillar pension contributions
- A strong focus on wellbeing, supported by employee events, mental health resources, and other benefits
