Salesforce Project Manager (flexible location)

Remote /
Operations /
Full-Time
About IRAP

The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal and policy advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced people around the world. We are the leading organization providing free and comprehensive legal services to people in need of a safe place to live and a safe way to get there.

IRAP operates offices in the U.S. (New York City, Washington, D.C.), Jordan (Amman), Lebanon (Beirut), and Europe (Berlin). Our legal and advocacy teams work closely with a corps of pro bono lawyers from 75 leading law firms and multi-national corporations, and law students who have created 29 IRAP chapters across the United States and Canada. Through this work, we aim to assist refugees and other displaced people to find safe passage and to transform the landscape of refugee rights. IRAP has over 100 full-time staff members. We are a nimble organization staffed by an innovative and collaborative team that is committed to high standards of quality and close partnerships with our clients, peers, and colleagues.

IRAP believes that diversity is critical to fostering a strong workplace and serving our clients well. We strongly encourage applications from people with lived experiences in the communities that we serve, members of other marginalized communities, and individuals whose identities are underrepresented in the legal profession.


About IRAP’s Operations Department and the Tech Team

IRAP’s Operations Department, which is based out of New York City and has members in other offices, supports the work of our staff, interns, and volunteers around the world through IT, finance, human resources, and administrative avenues. The Tech Team manages the technological needs of IRAP and exists within the Operations Department.

Opportunity

IRAP seeks to hire a Salesforce Solution Engineer to steward our Salesforce solution; migrate active data to Salesforce; administer & build new features as requested by staff; and proactively suggest, design, & implement modifications that will help IRAP help displaced people around the world.

The person hired for this role will report to the Director of Technology, Analytics, and Automation (DATA) and will work closely with other staff. They will not supervise other staff in a managerial capacity, but should be comfortable leading through influence and working with individuals across the organization.

Responsibilities

    • Own the ongoing configuration of Salesforce and related applications in the ecosystem.
    • Provide expert guidance regarding the evolution of IRAP’s Salesforce ecosystem to better deliver on the organization's mission and values.
    • Provide ongoing instruction and training to audiences of varying technical ability.
    • Proactively maintain the overall data integrity and quality of the database by performing regular data improvement and clean-up, setting up data backups, ensuring appropriate roles and access, and ensuring that database inputs meet quality standards.
    • Implement and manage third-party Salesforce integrations, such as FormAssembly, Conga Composer, a document manager, and WhatsApp.
    • Create and maintain custom fields, workflows, processes, validation rules, and other CRM configurations.
    • Build and generate custom reports and dashboards, modification of page layouts, email templates, and creation of new fields and other routine tasks.
    • Manage user access, security roles, permission sets, profiles, groups, sharing rules and workflows.
    • Ensure that best practices are followed in areas including backup and restore, space management, user capacity.
    • Document customizations in Salesforce. Add to and maintain documentation for users.

Qualifications

    • Required
    • Possession of a Salesforce Basic Admin Certification.
    • Desire to make your co-workers' lives easier.
    • Comfortable working in a small, collaborative team environment.
    • Customer service orientation that helps IRAP staff get the most out of our software, whether they are experts or novices. 
    • Strong interpersonal and communications skills.
    • Ability to use discretion and appropriate safeguards with confidential data.
    • Fluency in oral and written English. Additional languages are a plus.
    • Alignment with and commitment to IRAPs mission and values.

    • Preferred
    • 3+ years experience managing a Salesforce instance in a non-profit setting.
    • Experience of Salesforce work in multiple environments
    • Advanced Salesforce certifications.
    • Demonstrated understanding and experience with Salesforce Nonprofit Success Pack (NPSP).
    • Experience working with non-technical users to make CRM data actionable; including the creation and maintenance of dashboards and reports.
    • Experience with SOQL & SOSL.
    • Experience with nonprofit processes preferred, such as case management, impact assessment, tracking individual giving, and supporting grant reporting
    • Experience supporting organization-wide data migrations; including tools and processes for moving an organization to Salesforce.
Location and Hours: IRAP has offices in the U.S. (New York City, Washington, D.C.), Jordan (Amman), Lebanon (Beirut), and Germany (Berlin); for candidates applying from these locations, in-person or hybrid work environments are possible once returning to the office is safe. Remote candidates who are able to overlap with both IRAP’s New York City and Beirut offices remotely for at least 1 work hour per day are also encouraged to apply. The position is full-time (40 hours per week).

Compensation

The annual salary range for this position is $77,000 – $98,500 commensurate with experience and location. May be subject to a collective bargaining agreement in the US.