Account Services Representative
Mechanicsville, VA
Sales - US – Account Services /
Full-time /
On-site
Summary/objective
Interacts with Customers, Distributors, and the outside sales force via incoming telephone calls, emails, and faxes to process orders and resolve customer account issues. Calls on assigned sales territories to sell Aftermarket products and inform customers of new products and monthly specials. Builds and maintains strong relationships with assigned customers. Works with outside sales forces to secure Aftermarket sales and develop leads.
Essential Functions
- Sell and process orders of traditional Aftermarket products to centers.
- Service inbound phone calls.
- Process Distributor orders and inquiries.
- Process Bowlero orders and inquiries.
- Work closely with assigned RSMs/DSMs to maintain a common sales strategy and share information.
- Execute prioritized call lists,
- Upsell and cross-sell at all opportunities.
- Gain market share from competitors.
- Develop customer relationships.
- Monitor and service the Customer Service voicemail box
- Administer the Customer Service inbox.
- E-shop customer onboarding.
- Promote eShop adoption.
- Other duties may be assigned.
$15 - $16.50 an hour
Competencies/Qualifications
· Strong communication skills.
· Knowledge of general sales principles.
· Ability to translate technical knowledge into plain and easy-to-understand language.
· Sales or sales support experience.
· Proficient in Microsoft Windows and Office products. Working knowledge of Microsoft CRM.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is frequently required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms.
Work Environment
While performing these duties, the employee will regularly work in the Richmond office.
Travel required
· No Travel required
Required education and experience
· Associate’s degree or equivalent combination of education and experience.
· Minimum 1 year of sales experience.
· Bowling center operation or bowling equipment background preferred.
· Knowledge of QubicaAMF Worldwide LLC products and systems preferred.
Competitive compensation and benefits include medical/dental/vision insurance, 401 (k) with employer contribution, PTO, paid Holidays, and an on-site fitness center.
8:30 a.m. -5:30 p.m.- Monday- Friday
This position is Eligible for Commission.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
