Essential Functions

• Perform accurate data entry of warranty and shortage orders into the JDE system.
• Maintain and develop spreadsheets to support order entry and reporting.
• Review and acknowledge warranty and shortage requests received from order management, installation team, and tech support.
• Upkeep product knowledge and changes concerning order coordination and computer configuration and share knowledge or information with co-workers.
• Assist other co-workers when workload requires and maintain good working relationships with all internal customers. 
• The JDE warranty coordinator will be trained on all aspects of order entry and will fill in for and assist our JDE Order Entry team and International Project Coordinators on an as-needed basis.
• Other duties assigned by management.


Supervisory Responsibilities
• The position will not have direct reports.


Competencies/Qualifications
• Great attitude
• Strong attendance & punctuality
• Must be dependable
• Ability to multi-task and follow directions


Work environment
• The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in a general office environment where typical levels of noise, dust, and activity can be expected. The noise level in this work environment is usually moderate. The employee may occasionally work in or pass through the manufacturing environment where typical levels of noise, dust, and activity can be expected. The noise level in this work environment is usually loud.


Physical Demands
• The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move items in excess of 30 pounds.  


Travel required
• No travel is required.


Required education and experience
• Associate’s degree and two years related experience or equivalent combination of education and experience. 
• Must be at least 18 years of age.
• Strong Data Entry skills 
• JDE knowledge a plus 
• Strong Microsoft Excel skills required