• Perform accurate data entry of warranty and shortage orders into the JD Edwards (JDE) system.
• Review and acknowledge warranty and shortage requests received from Order Management, the Installation team, and Technical Support.
• Follow up with customers and internal departments to track parts that need to be returned.
• Track warranty and shortage orders through the JDE system and coordinate with internal departments as needed to support timely and accurate processing.
• Maintain spreadsheets that support order entry, tracking, and reporting activities.
• Maintain current product knowledge and stay informed of changes affecting order coordination and computer configuration.
• Share product, system, and process information with coworkers to support consistent and accurate order processing.
• Assist coworkers when workload requires and maintain positive working relationships with internal customers.
• Cross-train on all aspects of order entry and provide backup assistance to the JDE Order Entry team and International Project Coordinators as needed.
• Perform additional related duties as assigned.

Supervisory Responsibilities

The position will not have direct reports.

Competencies/Qualifications

• Ability to manage multiple priorities and follow directions.
• Dependable, with excellent attendance.
• Strong communication, organizational, teamwork, and customer-service skills.
• Accurate and efficient data entry.
• Strong Microsoft Excel and spreadsheet-management skills.
• Ability to learn and apply product, order-entry, and computer-configuration knowledge.
• Ability to multitask, follow established procedures, and meet changing workload demands.
• Collaborative and service-oriented approach when working with internal departments.
• Dependable team player who is willing to cross-train and provide backup support.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee regularly works in a general office environment where typical levels of noise, dust, and activity can be expected. The noise level is usually moderate. The employee may occasionally work in or pass through the manufacturing environment, where typical levels of noise, dust, and activity can be expected, and the noise level is usually loud.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee is regularly required to sit and talk or hear; frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms; and occasionally required to lift and/or move items in excess of 30 pounds.

Travel Required

Required Education and Experience

• Must be at least 18 years of age.
• Associate degree and two years of related experience, or an equivalent combination of education and experience.
• Strong Microsoft Excel skills are required, including the ability to maintain spreadsheets used for order entry and reporting.
• Strong data-entry skills with a high level of accuracy and attention to detail.
• Working knowledge of JD Edwards (JDE) is preferred.
• Expertise in MS Excel required.
• Ability to work effectively in a general office environment. Once trained, this can be a hybrid position with 2 days a week from home. Must be flexible to change this to have at least one person in person when others are out.
• Ability to coordinate with internal departments and provide coverage as business needs require.