Customer Support Operator with Portuguese and English
Portugal
Revenue – Customer Care /
Remote, Full-time /
Remote
About the Team
We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
Currently we are seeking a dynamic and customer-focused individual to join our team as a Customer Support Operator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.
Working schedule: 2/2 shift pattern: two consecutive day shifts (10:00 AM–10:00 PM, GMT+3), followed by two days off, then two consecutive night shifts (10:00 PM–10:00 AM, GMT+3).
Tasks
- Answer customer inquiries via live chats and emails (no calls);
- Provide accurate information about the products of the company;
- Resolve cases in timely and professional manner;
- Achieve quality and productivity targets set by the manager;
- Perform other ad hoc tasks assigned by the manager.
Requirements
- Fluency in Portuguese and English languages both written and verbal;
- Previous experience on a similar position would be considerate as an advantage;
- Customer focus personality;
- Great communication and analytical skills.
What We Offer
- Remote work model;
- Competitive remuneration;
- Friendly, enjoyable and positive environment.
With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.
Join us today, and let's shape the future of fintech together!
Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
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