Customer Support Operator with Portuguese and English
Portugal / Brazil
Revenue – Customer Care /
Remote, Full-time /
Remote
About the Team
We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
Currently we are seeking for a dynamic and customer-focused individual to join our team as a Customer Support Operator. Being part of the team you will play a crucial role in supporting customer inquiries.
Hours of service: 12:00 pm - 8:30 pm (GMT+3), Monday - Friday.
Tasks:
- Answer customer inquiries via various channels;
- Provide accurate information about the products of the company;
- Resolve cases in timely and professional manner;
- Maintain and update the company`s system.
Requirements:
- Fluency in Portuguese and English languages both written and verbal;
- Previous experience on a similar position would be considerate as an advantage;
- Customer focus personality;
- Great communication and analytical skills.
We offer:
- Remote work model;
- Competitive remuneration;
- Professional courses: from Coursera to Harvard;
- Friendly, enjoyable and positive environment.
Please note that only applications submitted in English will be considered.
Currently, over 700 employees and service providers are stationed across its seven global offices located in the UK, Gibraltar, the UAE, the Bahamas, Australia, and the headquarters in Cyprus. By broadening its international presence, Quadcode presents a myriad of intriguing tasks and challenges for professionals like developers, market research analysts, and PR marketing specialists, among others.
Join us today, and let's shape the future of fintech together!
Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
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