Customer Claims Complaints & QA Specialist

Manchester
Claims – Claims UK /
Permanent Employment /
Hybrid

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Complaints & QA - Claims UK

  • Do you have at least 2-3 years of experience handling formal customer complaints specifically within motor insurance claims?
  • Have you worked in an FCA-regulated environment, applying regulatory standards such as Treating Customers Fairly (TCF) or preparing case files for the Financial Ombudsman Service (FOS)?
  • Do you have experience in investigating and resolving these complaints?
  • Do you have experience in Quality Assurance and Audit work?

Selection Process Needs

  • Please let us know if you have any access requirements or specific needs during the recruitment process. Prima is an inclusive employer, committed to supporting you at every stage of the recruitment process.