Data Analyst

London

Customer Care – Customer Care UK /

Permanent Employment /

Hybrid

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Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need an Data Analyst to join our team.

This role is central to protecting both Prima and our customers by ensuring data accuracy, identifying operational risks, and driving improvements across Customer Care, Validations and Claims referrals. It's a great opportunity for someone who enjoys problem solving, working with data, and translating insight into action.

You will work closely with the Senior Data Analyst and Head of Customer Care, the wider teams, and colleagues across Underwriting and Pricing, making this a fantastic development step for someone ready to grow their analytical and cross-functional experience.

Excited to make an impact? Here are the details

What you'll do

Analyse operational data across Customer Care, Validations, and Claims referrals to identify trends and opportunities for improvement.
Build and maintain dashboards and reports that monitor policy exceptions, referral outcomes, and quality assurance metrics.
Support data feeds, reporting structures, and automation initiatives that improve operational efficiency within Customer Care.
Work on projects that use data and automation to streamline operational processes and enhance decision making.
Collaborate with operational teams to translate analytical findings into clear actions that improve customer outcomes and reduce risk.

What we’re looking for

Strong analytical mindset with experience using Excel or Google Sheets.
Knowledge of SQL and data visualisation tools (e.g. Tableau or similar).
Experience using Python for data analysis or automation.
Experience querying and analysing large datasets within a cloud data environment (e.g. Databricks or similar Cloud Data Platforms).
Ability to interpret complex data and translate findings into clear, actionable insights.
Strong attention to detail with the ability to identify patterns, anomalies, and inconsistencies in data.
Familiarity with AI or automation tools is beneficial.
Excellent communication skills with the ability to explain analytical findings to both technical and non technical audiences.

Why you’ll love it here:

We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.

🤸Work Your Way: Enjoy hybrid working, with a mix of home and office days.

🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.

🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

Think you’re a match? Apply now.

At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at [email protected]. Let’s build the future of insurance, together.

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