Card Operations - Process Lead
Amsterdam / Netherlands
Operations /
Full Time /
Hybrid
About Finom
Finom is a European tech startup headquartered in Amsterdam—and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
Over the past two years, our team has fuelled exponential growth, securing $50 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn start-up by 2025, backed by global funds like General Catalyst (known for supporting Airbnb, HubSpot, KAYAK, and Stripe). Finom has expanded its reach across 10+ EU countries, with a strong presence in key markets like Germany and France.
At Finom, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
FINOM are searching for a Card Operations - Process Lead to join our team. This position will be based in FINOM’s Office in Amsterdam and responsible for managing operational processes surrounding Finom’s cards infrastructure.
You will...
- Be responsible for managing and optimising all of our operational cards processes, including but not limited to; card disputes (chargebacks), card delivery and general card transactional management
- Lead and manage our Card Operations team, the team who works on daily payments and cards operational requests. Monitor and enforce SLAs in relation to issues arising from cards issues
- Support managing our relationship with strategic Partners across Europe in our Cards sphere, including communicating with our cards infrastructure providers to escalate requests and track issues
- Have the opportunity to make a direct impact on how payment services are offered to our customers in both our products and back office systems
- Act with a “start up” mentality, with a clear focus on striving for improvements
- Working autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders
- Actively try to detect inefficiencies and propose solutions. Act on initiative, and search for answers to provide the best experience for our customers
- Liaise with FINOM’s product team to develop new features on our platform;
You should...
- Speak English fluently
- Have a deep understanding card issuing and the relevant operational processes surrounding what it means to be an issuer
- Have 2+ years experience managing a team of people in an Operations department in a fintech or neobank
- Act with a "start up" mentality, with a clear focus on striving for improvements
- Enjoy working autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders
- Actively try to detect inefficiencies and propose solutions
- Have an analytical mindset, with skills in Google sheets or Excel skills
- Act on initiative, and search for answers to provide the best experience for our customers
- Have troubleshooting at the heart of your work ethic! You are the type of person who won't stop until they get a resolution
It would be great if you...
- Speak Dutch and/or German
- Have an understanding of or experience working with SQL, and other data tracking tools
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us, working from our elegant offices in Paphos (Cyprus) and Amsterdam (the Netherlands), with upcoming hubs in Poland and Spain. Enjoy the flexibility of traveling and working in a remote/hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Next Steps
Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days.
Standard interview process:
- Application Review - 3 - 5 days
- Recruiter Interview - 30 min -45 min
- Hiring Manager Interview - 45 min - 1 hour
- Test Task - up to 1 hour
- Final Interview - 45 min - 1 hour
- Offer
Please note the order and duration of each step can vary depending on the type of position and seniority level.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
