Finom is a European tech startup headquartered in Amsterdam—and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

Over the past two years, our team has fuelled exponential growth, securing $50 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn start-up by 2025, backed by global funds like General Catalyst (known for supporting Airbnb, HubSpot, KAYAK, and Stripe). Finom has expanded its reach across 10+ EU countries, with a strong presence in key markets like Germany and France.

At Finom, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.

Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

The Customer Care team is at the core of our business, we are the face of our company, and we provide front-line support to our customers. We value our Customer Care team, and that's why we have such a competitive starting package.

Our customers are entrepreneurs, company owners, and company operators. They use Finom to have clear manageable control over their finances. 

At Finom, we’re not just about numbers; we're about making every entrepreneur and business leader feel valued and understood. And that begins with YOU. Elevate Your Journey in Fintech with Finom's Elite Customer Care Crew!

• Set records with Europe’s quickest customer service via phone, email, live chat, and social media;;-

• Sync with our dynamic squads to ensure every query gets a swift, seamless solution;

• Ensuring individual KPI’s and overall Service Levels are consistently achieved;

• Embrace and excel in the vibrant, ever-changing fintech landscape;

• Participating in various projects when required;

• Uphold our legacy of exceptional customer contentment.

• Fluent is English and French or Dutch written and verbal communication at C1 level

• A proactive go-getter who takes charge;

• Quick on your feet, ready to learn and adapt;

• Sporting a vibrant smile and radiant energy every day;

• People like to spend time with you.

You have worked in Customer Care for at least 1 year - Online, on the phone or face-to-face. If you have not worked in customer care, but would really like to let us know.