Lifecycle Service Desk Analyst

Barcelona / Poland / Cyprus

Operations – LifeCycle & SD /

Full Time /

Remote

About Finom

Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.

Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.

At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.

Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

About the role

The (Senior) Lifecycle Analyst supports and delivers critical account lifecycle processes within a fast-paced, tech-driven environment. This role is central to maintaining quality, efficiency, and compliance as part of an agile team. You’ll work closely with colleagues, the team lead, and process owner to ensure accurate, timely completion of tasks while adapting to evolving business needs and leveraging modern tools, including AI assistants. If you are passionate about operational excellence and eager to grow your impact by coaching, optimizing processes, and supporting leadership, you’ll find opportunities to step up as a Senior Analyst.

Key Responsibilities

Execute account updates, maintenance, and closure requests promptly and accurately while maintaining compliance with internal standards and service levels.
Review and research customer dossiers to ensure completeness and accuracy of information and documentation.
Perform due diligence checks on customer profiles in line with regulatory requirements and company policy.
Analyze customer data using the risk engine to identify potential risks, anomalies, or compliance issues and escalate when necessary.
Make justified decisions regarding account retention or closure according to company risk appetite and guidelines.
Maintain clear documentation and audit trails for all reviews, findings, decisions, and escalations.
Communicate requirements, decisions, and next steps to customers clearly and respectfully.
Organize and prioritize daily workload while adapting to changing priorities in a fast-paced environment.
Utilize workflow tools and AI assistants effectively in daily operations.
Collaborate proactively with team members, team leads, and process owners to ensure transparency and smooth task handovers.
Maintain high standards of accuracy and attention to detail in all tasks and documentation.
Independently manage and track assigned work to ensure deadlines are met and tasks are completed reliably.

Who you are

Strong critical judgement and ability to assess risk and evidence when making decisions.
Investigative mindset with curiosity and persistence when researching complex or unclear cases.
Strong compliance orientation and commitment to regulatory standards and ethical conduct.
Customer empathy and ability to communicate clearly and respectfully, even in challenging situations.
Agility and adaptability in fast-changing environments.
Confidence using technology, digital tools, automation, and AI assistants to improve efficiency and accuracy.
Strong collaboration and team spirit, including active listening and knowledge sharing.
High level of discretion and professionalism when handling sensitive information.
Self-motivation and accountability with the ability to work independently and manage time effectively.
Detail-oriented approach with the ability to spot inconsistencies and maintain quality.
Continuous improvement mindset and openness to feedback, learning, and process optimization.

Interview Process

Recruiter Interview - 30 mins
Hiring Manager Interview - 60 mins
Case Task
Final Interview - 60 mins

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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