Service desk Engineer
Cyprus / Poland
IT /
Full Time /
Remote
About Finom
Finom is a European tech startup headquartered in Amsterdam—and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
Over the past two years, our team has fuelled exponential growth, securing $50 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn start-up by 2025, backed by global funds like General Catalyst (known for supporting Airbnb, HubSpot, KAYAK, and Stripe). Finom has expanded its reach across 10+ EU countries, with a strong presence in key markets like Germany and France.
At Finom, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role:
If you are a technically skilled IT professional with a solid background in computer systems, software installations across multiple platforms, and network setups, and have a knack for solving IT-related issues efficiently, this position is ideal for you! This role demands hands-on experience in maintaining and setting up workstations, managing software deployments, and ensuring the stable operation of our IT infrastructure.
What You Will Be Doing:
- Promptly resolve IT issues, provide user support and advice on software installations, and troubleshoot PC problems as part of technical support and troubleshooting duties.
- Keep the company’s IT infrastructure in stable working condition as part of infrastructure maintenance responsibilities.
- Handle the acquisition, setup, and preparation of user workstations, ensuring all are configured correctly and ready for use.
- Install and configure software on Windows, Linux, and macOS for user computers, ensuring all systems are up-to-date and functional.
- Install network equipment and handle network setups and configurations to ensure reliable network performance.
- Liaise with contractors for Internet services and office equipment to maintain essential services and supplies.
- Create and manage projects in JIRA, focusing on system solutions like Asset Management, MDM, Patch Management, Access Management, EDR, and License Management as part of project management duties.
- Develop the tool stack for ServiceDesk according to best practices and standards, ensuring efficient and effective issue resolution.
Who You Are:
- Proficient in configuring and installing Windows, and installing software on Linux and macOS.
- Expert knowledge of JIRA administration
- Familiar with the main components of PCs and capable of performing basic PC and laptop maintenance such as upgrading RAM and replacing hard drives.
- Understands the principles of networking and capable of installing network equipment.
- Fluent in English and Russian (minimum level B2 for English required).
- Experience with system administration and IT certifications like DORA or ISO127001 are highly advantageous.
- Skilled in developing solutions for IT system management and familiar with ITSM tools.
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us, working from our elegant offices in Paphos (Cyprus) and Amsterdam (the Netherlands), with upcoming hubs in Poland and Spain. Enjoy the flexibility of traveling and working in a remote/hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
