Claims - Senior Analyst

Krakow / Cyprus / Barcelona / Amsterdam
Operations /
Full Time /
Hybrid
About Finom

Finom is a European tech startup headquartered in Amsterdam—and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

Over the past two years, our team has fuelled exponential growth, securing $50 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn start-up by 2025, backed by global funds like General Catalyst (known for supporting Airbnb, HubSpot, KAYAK, and Stripe). Finom has expanded its reach across 10+ EU countries, with a strong presence in key markets like Germany and France.

At Finom, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.

Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

Responsibilities

    • Supervise, coordinate, and support a team of analysts in handling third-party claim cases, whilst providing guidance.
    • leadership and motivation to promote maximum performance.
    • Act as a second level of responsibility regarding client and claimant issues by identifying and advising on suitable courses of action.
    • Ensure claim files are listed correctly and adequate documentation has been created, collected and recorded for each case
    • Maintain a periodical analysis of past claims and perform quality reviews in line with compliance, service contract requirements, and quality standards.
    • Review the reserve amounts for new and existing claims.
    • Create and implement new procedures and ideas for continuous process improvement.
    • Interview and hire new team members and establish team performance development plans, together with conducting team performance discussions.
    • Assist the team with mentorship and training programs.

Who you are

    • Minimum one (1) year experience in a leadership/team management role
    • Three (3) years experience in third-party claims and their processing, preferably at a senior level.
    • Possess an independent and thorough knowledge of claims management processes and procedures from multiple sources, preferably within a banking/fintech environment.
    • proficiency with MS Office, G -G-Suite, and JIRA
    • Independent judgment, decision-making, research, and analytical skills
    • Experience within the legal field / strong interest in the law 
    • Strong organizational skills
    • Excellent interpersonal skills
    • Excellent negotiation skills
    • Speak either German, Dutch or Italian

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us, working from our elegant offices in Paphos (Cyprus) and Amsterdam (the Netherlands), with upcoming hubs in Poland and Spain. Enjoy the flexibility of traveling and working in a remote/hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Next Steps

Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days. 

Standard interview process: 

- Application Review - 3 - 5 days
- Recruiter Interview - 30 min -45 min
- Hiring Manager Interview - 45 min - 1 hour
- Test Task - up to 1 hour
- Final Interview - 45 min - 1 hour
- Offer

Please note the order and duration of each step can vary depending on the type of position and seniority level.

Equal Opportunity Statement 

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.