Commercial Account Manager

Client Success /
Full-time, Hybrid /
As a Commercial Account Manager you will play a pivotal role in renewing and expanding our client base, driving growth through existing business. Reporting directly to the VP of Client Success, you will work proactively to identify client risk, red flags, and key growth opportunities.

Life as a Commercial Account Manager at Peppy:

    • Drive Net Revenue Retention (NRR): Develop and execute strategies to maximise NRR through proactive client engagement and relationship management.
    • Client Renewal Management: Ensure timely and successful contract renewals by proactively engaging with clients throughout the contract lifecycle.
    • Identify and Execute Expansion Opportunities: Recognise and execute on opportunities for upselling and cross-selling additional products and services to existing clients.
    • Client Relationship Management: Build and maintain strong, long-term relationships with key stakeholders in assigned client accounts.
    • Client Support and Satisfaction: Address client concerns and provide timely solutions to ensure satisfaction with our products and services.
    • Cross-Functional Collaboration: Work closely with internal teams to ensure seamless service delivery and address any client issues.
    • Market and Industry Knowledge: Stay informed about industry trends, competitive landscape, and best practices in account management.
    • Training and Development: Continuously enhance your knowledge of our products and client management techniques through training and development.

Our dream Commercial Account Manager:

    • Has 4+ years experience in a similar client-facing, account management role.
    • Has a proven track record in commercially-driven account management, delivering strong commercial and strategic outcomes for your clients, ideally working with Fortune 500 clients.
    • Has built their career in the B2B SaaS world, with previous success at another startup or scale-up.
    • Is an exceptional relationship-builder, with the ability to engage and influence key decision-makers.
    • Is a strong strategic thinker, with a solution-oriented approach to challenges.
    • Has excellent communication and presentation skills.
Peppy’s Perks and Benefits:
Access to Peppy: You can receive free unlimited access to the Peppy app to use our Menopause, Fertility, Baby, Women’s Health or Men’s Health services.
Health & Wellbeing: You will receive Private Medical Insurance through Vitality, including VitalityGP, optical, dental and hearing coverage. 
Financial Wellness: You have access to your own confidential financial wellbeing coach and resources, through Bippit.
Parental Leave: We have a generous Enhanced Family Leave policy, whether you or your partner are giving birth, going through surrogacy or adoption.
Pension: We offer an up to 5% employer pension contribution scheme through Nest.
Holidays: Peppy employees in the UK get 25 days holiday per year, plus bank holidays.
Hybrid: 2 or 3 days a week in-person with our CS team in London would be amazing, but we're flexible to individual circumstances.
Socials: We encourage our employees to join our in-person team events and socials to build stronger connections within your team. If you live outside London, your travel expenses for these events are on us too!
Tech: New joiners receive a company MacBook delivered in time for your first day.

Equality & Diversity:
Peppy's mission is to help people in life's most challenging journeys. We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process.