Sales Engineer

Poznań, Poland or Warsaw, Poland
GPO EMEA – GPO EMEA - Commercial /
Full-time /
About PayU 
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 

Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here 

A Sales Engineer is a professional engineer with improved customer management skills who specialize in understanding, as much as possible, all the technical aspects of a technical product and explaining them to potential Global merchants providing guidance before, during or after the integration phase.

Some of the main duties of a Sales Engineer include consultancy on PayU products integration, supporting the sales process guiding the merchants until they put their solution in live environment, and committed with the merchant opportunities providing help for changes on the integration that may happen.
Excited yet? Continue reading to find out more about the role:

What you'll do:
1. Consultancy on PayU products integration
· In-depth knowledge of PayU products and features to provide subject matter expertise for merchant integrations regionally, as well as for the global PayU Hub.
· Maintain accurate and current PayU products and features knowledge for PayU GPO.
· Understand market trends and regulatory changes (previously notified) that may affect the merchant integrations, also familiarity and ease with online payments products and technologies.
· Assess the solution, the merchant requires, to see if the product meet the demands
· Review the technical aspects, related to the integration process, with the help of the specialized areas involved, when an RFP, RFI or technical assessment is required.
· Provide technical guidance during the entire integration process recommending the best practices of the industry and the product/services that fit the better to the merchant’s demands and the best way to approach the PayU product/services.
· Help clients to solve problems with product usage or suggest the best way of using them without suggesting direct changes over the merchant systems/code.

2. Support the Sales Process
· Understand the PayU integration and sales cycle end to end and step in when any technical topic is raised, (that may affect the merchant’s integration).
· Join in (as outlined separately) the stages of the sales process:
Stage 1 opportunity verification (technical pre-assessment), NDA, RFI, or RFP.
Stage 2 technical assessment.
Stage 3 integration, and testing (as it says)
Stage 4 full launch / live (monitoring, integration support and then hand off to stake holders).
· Provide proposal support to the sales team specifically for product, technical and/or functional sections for RFI/RFP documents.
· Participate as a technical / integration expert on sales conference calls, prospect visits, at trade shows, conferences, and customer workshops (international travel might be required).
· Be able to work independently and/or in partnership with your non-technical Sales counterpart, and the different stakeholders that might be involved during the integration projects.
· Provide feedback loop and opportunity for improvements internally.
· When needed, raise features or product requirements as part of the quarterly planning process.
· Reduce the risk when changes to the integration of VIP* merchants need to be applied.

3. Commitment with merchant opportunities 
· Be able to communicate technical topics adjusting the speech on behalf of the stake holders
· Create and support demos, technical sales discussions, and technical testing.
· Ensure successful on-site and/or remote integrations which includes awareness of platform scaling requirements.
· Elaborate customized technical documentation (Statement of Work/Integration check list/Hand over) for the priority integration projects.
· Guarantee the quality the integration developed by the customer based on the platform knowledge.
· Give feedback on any correction or improvement that the customer must do on its integration.
· Provide expert assessment and consultation for interested prospects on PayU’s technological capabilities, product features and benefits.
· Interact with regional and global PayU Hub product teams for roadmap planning, and prioritization for new features/changes required by the global merchants.
· Provide feedback loop and opportunity for internal improvements.
· Testing new feature or product to be released by the Product or Engineering teams that were previously required by a VIP merchant.
· Perform merchants hyper care, analysing the transactional data of the merchant and how the integration behaves.
· Do merchant hand-off to the corresponding stakeholders.

What are we looking for?

    • Passionate about the Internet and the e-commerce sector.
    • At least 3 years of experience in roles like Sales Engineer, Integration Engineer, Integration Analyst or Technical Support Engineer.
    • Experience in Hi-tech, Fintech or Payments industry.
    • Proven track of experience with API based integration methods as REST and SOAP.
    • General knowledge of programming languages (Java, Javascript, HTML, CSS, etc.) and up to speed on latest SDLC(Software Development Life Cycle) practices.
    • Proficient Debugging internal logs understanding communication in each service to solve the problem of the merchant.
    • Basic concepts of UML(Unified Modelling Language) more specifically diagrams creation (flow diagrams, sequence diagrams etc.)
    • General understanding and ability to create queries with non-relational and Relational Databases(SQL).
    • Proficient in written and verbal English and Polish.
    • Degree in computer science or relevant technical degree.
    • Confident communicating with C-level executives.
    • Superior communication skills (interpersonal, verbal, presentation written, email).
    • Ability to lead and shape client expectations in customer-centric selling environment to help drive revenue.

What we offer:

    • Truly International Environment with almost 40 different cultures.
    • Free subscription to an Internal eLearning platform with courses from Udemy,  Coursera, and many others.
    • Flexible program and hybrid way of working.
    • An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
    • Wellbeing programs driven by our Local and Global HR teams.
    • A positive, get-things-done workplace.
    • A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).
    • Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
    • A democratic work environment where you can drive your outcomes. 
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more 

Our Commitment To Building A Diverse And Inclusive Workforce 
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.