Key Account Manager

Istanbul, Turkey /
iyzico-Sales /
Full-time
About PayU 
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 

iyzico
iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in digitalisation and was acquired by the global payment systems giant PayU in 2019. With such robust structure, iyzico is operating on the principle of democratising financial services and making them accessible for everyone alongside the services it provides to businesses.
Through iyzico Buyer Protection, consumers’ concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the iyzico mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by iyzico Buyer Protection and this number is increasing daily. Via pay with iyzico, which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of iyzico Buyer Protection.
iyzico continues to simplify online shopping for both consumers and sellers by the simple, accessible, and innovative technologies it developed.
 
Key Responsibilities

iyzico has an incredibly exciting opportunity for a Key Account Manager to support some of our prime accounts. As a Key Account Manager, you will be responsible for driving growth, value and partnership with our existing portfolio of clients. 
The key account manager is responsible for handling the most important key accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the key accounts. They will be the lead point of contact for all key account matters, anticipate the key account’s needs, work within the company to ensure deadlines for the key account are met, and help the key account succeed. The key account manager will also bring in new business from existing key accounts or contacts and will develop new relationships with potential key accounts.
Key Account Manager is responsible for managing key accounts, maintaining a long term relationship with accounts and maximising sales opportunities within them.

·       Ability to drive successful projects with a wide range of people at all decision-making levels
·       Engaging with customers via telephone, email and face to face meetings
·       Building long lasting relationships with senior management of customers
·       Representing the company successfully by establishing strong communication with his/her customers
·       Identifying customer needs and offering suitable solutions (financial / operational / technical) for them
·       Making regular field visits to follow up the voice of customers and the market closely
·       Ensuring the highest level of customer satisfaction
·       Create a business plan for the sectors for which it is responsible and quickly pass on actions
·       To develop effective communication with business partners and to gain projects with business development activities
·       Efficiently managing all customer related processes using internal and external elements
·       Providing the necessary contribution for the measurement and improvement of the key account satisfaction and the image of the establishment
·       Providing the communication network coordination between the customer and the company
·       Ensuring that proposals and contracts are prepared in time, without errors, in accordance with customer demands and needs

Job Requirements

·       Graduating from relevant departments of universities
·       Minimum 5 years experience in a similar position
·       Knowledged of e-commerce trends and payment systems is required.
·       Excellent command of English language knowledge
·       Diction is smooth, written and verbal communication is strong
·       Knowing technology concepts well, developing customer needs and positioning the right products and solutions
·       Customer-focused, strong communication, business tactics, and planning competence
·       Being able to interact with related internal teams in order to report customer issues/ needs and follow up efficiently.
·       The successful candidate will be an analytically driven team player who is motivated by an entrepreneurial, fast-paced and highly collaborative environment
·       Tend to teamwork, able to cope with stress
·       Experience solving analytical problems
·       This role demands excellent communication skills along with pro active approach. We would expect you to have deep understanding of customer business needs and advise accordingly so not just fulfilling daily operational demands.

What we offer

·       A culture of continuous development: conferences, in-house events & Tech Talks to stay up-to-date on current research and technology. P.S.:You do not need to wait to get on the stage and share your expertise with you teammates and the community
·       Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.)
·       Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters
·       Freedom to work from homes or from the offices located both side of İstanbul. Our headquater is in Maslak and satellite office is in Ataşehir. Both offices are in the area allocated to us in Kolektif House
·       Free access to all Kolektif House
·       iyzicoMate is assigned to help you with anything you may need
·       A detailed orientation program designed for you to fully grasp the iyzico culture.
·       Meal & Internet Allowance
·       A gift voucher to create an ergonomic workspace at home and we are providing extra monitor and office chair
·       Macbook
·       A gift voucher to meet tech needs at home
·       Employee support program: free psychological counseling, legal advice, financial advice etc.
·       Private health insurance
·       1 day birthday leave

Başvurunuzu göndererek, belgede ve eklerinde yer alan tüm bilgilerin, ayrıca hakkınızda diğer kaynaklardan elde edilecek bilgilerin (örneğin referans olarak gösterdiğiniz kişilerin vereceği bilgiler) iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. (kısaca “iyzico”) tarafından elde edilmesine, detaylı incelemeler yapılmasına, başvuruların sonuçlandırılması ve başvuru süreçlerinin iyileştirilmesi amaçlarıyla kullanılmasına, bu amaçlarla uyumlu makul bir süre boyunca saklanmasına ve iyzico çalışanları, danışmanları ve dış hizmet sağlayıcılarına aktarılmasına, ayrıca iş arayışınızla ilgilenebilecek diğer işverenlerin de aralarında bulunduğu 3. kişi ve kurumlarla paylaşılmasına rıza göstermektesiniz.
Yasal düzenlemelerde kişisel verileri işlenen ilgili kişilere sağlanan haklardan kişisel veri işleme süreçleri, veri işlemenin amaçları, verilerin aktarıldığı kişiler hakkında bilgi talep etme; verilerin düzeltilmesini, silinmesini ve yok edilmesini talep etme; kullanılan hakların üçüncü kişilere de bildirilmesini isteme; otomatik sistemlerle yapılan işlemeler sonucu ortaya çıkan olumsuz sonuçlara itiraz etme ve işleme sebebiyle uğranan zararların tazminini talep etme hakları sikayet@iyzico.com adresine e-posta gönderilerek, veya +90 216 599 01 00 numaralı telefonla iyzico’ya ulaşılarak kullanılabilir.



About us:  
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com 

Our Commitment To Building A Diverse And Inclusive Workforce 
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.