Operations Manager

Gurgaon, India /
Payments India - Operations /
Full-time
About PayU 
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 

About the Role- Operations manager is responsible for developing and implementing operations strategy and oversight for all aspects of customer onboarding, reconciliation, settlements, refunds, customer service, reporting processes and to meet service standards, drive process improvement, cost control and automation. Duties and Responsibilities • Design, implement and manage operational flows, reconciliation and settlement processes and ensure operational efficiency • Act as the functional lead of day-to-day operations for the reconciliation team. Ensure complete, accurate and timely delivery. • Management of daily transactions and fund reconciliation and partner settlements • Establish efficient, cost effective and scalable processes for operations and support with a focus on 'Customer delight'. • Ensuring that all customer concerns and complaints are satisfactorily resolved within the given timelines • Collaborate with product team to incorporate enhancements/changes to product and services into operational processes. Redesign process to cover new business opportunity while working with business product & tech teams. • Foster consensus, create processes, solve problems, and ultimately help us to build a better product. • Manage all strategic business operations including the development and adoption of best practices and policies and procedures • Ensure process and reporting compliance along with building required intelligence in operations as per regulations. • Involve in system design, selection and play key role in the implementation of suitable systems and solutions • Manage the overall day-to-day operational processes within the payment and financial services team • Drive an innovation culture for process improvement- automation. • Adopt a risk-based approach to proactively identify and address risks • Build relationships across departments to manage and resolve escalated issues in the most efficient manner and manage a large group of stakeholders Requirements • Desired candidate should have minimum 5-6 years of experience in Fintech or financial services • Previous experience of handling complex reconciliations and large volumes of financial data • Experience in solving complex problems with measurable impact • Spontaneous, quick thinker and a self-starter with key organisational skills that includes attention to detail and multi-tasking. • A demonstrated track record in producing measurable results. • Strong capability to influence at the executive level and communicate ideas and work effectively. • Ability to work in diverse, dynamic environment and effectively collaborate across teams, especially by managing without authority. What we value the most: • A self-starter with the ability to coordinate cross-functionally among teams and leadership levels to accomplish business objectives. • Passion for making things better: more efficient, more transparent, more measurable, and more secure. • Someone who is light on their feet who thinks quickly and who isn’t afraid to burn the midnight oil when a task needs to be accomplished. • Ability to work independently with adaptability, integrity, and a love of learning, while communicating your ideas to leadership, peers, and direct reports. You will be an amazing fit if you... • Are passionate about developing individuals and scalable operations. • Are not in compliance, but are excited to learn about and help us adhere to important regulations. • Love being at the center of any issue • Thrive when leading cross-functional projects from start to finish. You know that it is more than just planning, and that follow-through is everything. • Can make tactical compromises to achieve strategic outcomes. • Love crushing through tasks
About us:  
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com 

Our Commitment To Building A Diverse And Inclusive Workforce 
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.