Director – PSS
Bangalore, India
Payment – Payments India - Sales /
Full-time /
Hybrid
About the Role
The ability to ideate solutions for client business objectives, develop requirements, and launch them effectively is a key factor to success in this role. The ideal person for this role should have a passion for technology and payments, a strong product solutioning and technical background, be detail-oriented, and have the ability to drive results while working independently within a complex environment. The position also calls for a proven ability to lead and collaborate with cross-functional teams while building strong relationships
What you’ll be doing
- Lead the PSS (Product Solution Specialist) team of Enterprise Business
- Owner of all pre-sales and solution activities for existing merchants.
- Work with Enterprise Farming business leaders and account managers on new Leads and Opportunities, close end-to-end per sales lifecycle.
- Do requirement gathering, solution design and solution presentation to merchants. Ensure quality delivery of the proposed solution.
- As Solution Sales lead, prepare GTM strategy with Product and Sales for new and existing products.
- Identify Product cross-sell opportunities in existing accounts, work and execute merchant ring-fencing strategies via deep integrations, custom integrations etc.
- Formulate Solution Sales strategy factoring industry trends, market, and competition.
- Own the plan for cross-sell, deep integrations, merchant custom requirements, and implementations, Product & feature backlog, Parity, or superiority with competition
- Ensure that the requirements specifications are well-defined and delivered unambiguously for the product and engineering teams to develop and deliver the software.
- Lead a team of Merchant Analytics and integrate it with the PSS function to achieve improved Merchant Experience.
- Development
- Functionally translate and map the business domain to a technological solution domain
- Collaborate with Merchant, Sales, Product and Delivery team leaders to arrive at detailed solutions, efforts, and implementation plans.
- Collaboration
- Evangelize and communicate the strategy to all stakeholders including customer
- Collaborate with Sales and Customer Success to understand and eliminate obstacles to adoption and usage
- Work with Marketing to bring new features to life on various communication touch points.
- SLA & Governance
- Ensure that SLAs committed to customers are upheld and any lapses are identified within the permissible time frame
What are we looking for?
- 10+ years of overall technology industry experience in Presales and Solutions, Product Management, Business Analysis, Software Development for a payment solution provider, medium to large-scale organizations or start-ups
- Bachelor’s Degree in Engineering, Computer Science & Engineering, or related experience required
- Should have managed medium to large teams, as solution architect manager
- Technical Experience
- Should have experience working as a Product Manager / Product Solution Architect
- Experience in programming languages such as Java, Python, PHP, JavaScript and NodeJS
- Database: MS SQL, MySQL, MONGODB, Graph Database etc.
- Integrations: SAOP and RESTful API
- Understanding of Payment services, architecture and integrations
- Experience with tools such as JIRA
- High performing Behaviors
- Customer Focused – Does what is right for the customer
- Be a change agent and willing to challenge status quo while helping to drive the necessary changes
- Ability to influence management matrix to achieve outcomes without direct responsibility
- Adaptability, Collaboration & Teamwork, Continuous Improvement and Tenacity
What we offer?
A positive, get-things-done workplace
A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)
About us:
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com
Our Commitment to Building A Diverse and Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
