Contact Center Agent (Maternity leave - fixed term)
Bogota, Colombia
GPO LATAM – GPO LATAM - Operations /
Full-time /
Hybrid
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
About the role
- We are looking for people for Customer Service Team who will provide direct support to the requirements of internal and external customers to facilitate transactional activities through phone, chat and tickets for all platforms.
What you will do
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Guide callers through troubleshooting, navigating the company site or using the services
- Answering tickets and chats
- Solve the requirements and requests assigned and received
- Answer incoming calls and respond to customer’s emails
- Identify and escalate issues to supervisors
- Research, identify, and resolve customer complaints using applicable software
- Document all call information according to standard operating procedures
- Complete call logs and reports
What you need to succeed
- Minimum 6-month experience in customer service and customer care
- Minimum high school or technical studies (2 semesters) or related careers professional requirements.
- Knowledge of customer service practices and principles (desirable) knowledge in e-commerce or banking
- Excellent data entry and typing skills
- Proficient in relevant computer applications
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
