Senior Account Manager (VIP)
Bogota, Colombia
GPO LATAM – GPO LATAM - Sales /
Full-time /
Hybrid
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
About the Role
- We are looking for our next Senior Account Manager for our VIP clients, you will be responsible further expand our business and take full strategic ownership by building long-term business relationships with our VIP clients.
What you will do
- Design a strategic plan to grow our VIP Merchant portfolio ensuring profitability and permanence over time.
- Achieve assigned sales quota in a designated portfolio and meet assigned expectations for profitability.
- Demonstrate strong project management skills in interaction with key internal stakeholders and close collaboration with cross-functional teams including but not limited to Risk, Pricing, Legal & Compliance, Integration, Operations, Technology and Product.
- Comprehensive management of assigned large accounts.
- Continuously monitor customer performance and design action plans based on the results of these studies.
- Ensure account performance in terms of sales, profitability, quality and service.
- Complete strategic customer account plans that meet company standards, avoiding merchant churn.
- Work autonomously seeking solutions and proposing new products based on customer experience.
- Proactively and recursively identify customer needs.
- Design programs and strategies that help customers meet their objectives.
- Maintain high customer satisfaction rates that meet company standards.
- Build and maintain product knowledge, keeping abreast of product enhancements and latest industry trends, and provide feedback to product and sales management.
- Frequent analysis of customer payment behavior in LATAM to provide clear and valuable market and consumer insights.
What you need to succeed
- Bachelor’s degree in business, marketing, engineering, finance or a related field is is preferred.
- At least 7 years of experience on B2B business on commercial areas as a Key Account
- Previous experience in Payments is a MUST
- Strong engagement, drive, influencing, persuasive selling and negotiation skills to achieve our common goals.
- Excellent stakeholder management, as you must be able to set clear direction, priorities, and focus.
- Experience in budget management, forecasting, pricing, account profitability reviews.
- A strategic mindset and the ability to identify business opportunities in highly competitive, mature markets by understanding customer context, uncovering customer key performance indicators, articulating customer objectives, and adding value to partnerships.
- Proficiency in English [C1].
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
