Senior Manager - Collections/OD Recovery

Gurgaon, India

Payment – Payments India - Risk /

Hybrid

Candidate having expertise in handling team remotely, manage shifts to monitor transactions alert & out calling to customer.
Good Connect in Industry pears to onboard profile expertise and manage attrition.
Analyse Transaction Trends and Spends Patterns and share learning with stakeholders
Contacting merchant to recover unsettled dues on process of recovery payment plans
Implementing strategies: Using effective strategies to recover outstanding dues from merchant on unsettled dues.
Documenting communication: Keeping records of all communication with merchant and vendors participating in recovery process
Knowledge of basic legal compliance issues pertaining to collections, bankruptcy and credit reporting
Working with legal teams: Collaborating with legal teams when necessary
Interpersonal skills - able to work effectively with other employees, patients and external parties
Providing progress reports: Giving weekly progress reports to management
Experience interfacing with third party collection agencies and law firms
Mentoring of new hires, providing technical assistance.
Locate and notify customers of delinquent accounts by mail, telephone, or email.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

· Focal point of dissemination of information from management to team and vice versa

· Should have the ability to spot opportunities for improving recovery calls/ processes,

· Preparation of MIS, Business Cases and Analytic Reports

Maintain high Service quality standards while responding to calls / queries from other units, other acquiring banks and associations.