Customer Success Manager - Small and Medium Business Clients
Warsaw, Poland
GPO EMEA – GPO EMEA - Commercial /
Full-time /
Hybrid
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
We are looking for a Customer Success Manager for our Small and Medium Business clients who will be the primary point of contact for them and will play a crucial role in helping them driving product adoption, achieving goals for both parties and ensuring long-term satisfaction.
What you will be doing:
- Building and maintaining strong, long-term relationships with existing and potential SMB merchants.
- Understanding merchant needs, challenges, and business objectives to provide tailored solutions.
- Negotiating contract terms and agreements with merchants to ensure favorable outcomes for both parties.
- Acting as the main point of contact for merchants, addressing questions, concerns, and providing ongoing support.
- Collaborating with internal teams (e.g., product, marketing, support) to streamline processes and improve merchant experience.
- Ensuring a smooth onboarding process for new merchants, coordinating with internal teams to address any issues.
- Regularly using CRM tools to track merchant interactions, sales pipeline, and performance metrics.
- Identifying opportunities to introduce new services or solutions to existing merchants, contributing to their growth.
- Monitoring merchant performance and analyzing data to optimize strategies and drive business results.
- Providing feedback to internal teams based on merchant experiences to improve processes, products, and services.
What we are looking for:
- 2+ years of experience in customer success or account management role with the strong focus on negotiation contracts that benefit both sides,
- Excellent communication skills with focus on sharing insights and providing recommendations to clients,
- Fluency in Polish and good command of English,
- Strong analytical and problem-solving skills, with the ability to assess client needs and tailor solutions accordingly,
- Ability to build the trust while networking with clients,
- Well-organized, goal-driven person with a high level of resiliency ,
- Experience in working with CRM will be advantageous.
What we offer?
- Full-time employment under a contract of employment,
- Benefits: ability to develop one’s own package in MyBenefit system,
- Series of trainings,
- Work in an international environment where you work with foreign languages on an everyday basis,
- Friendly work atmosphere in a young cooperation-driven team.
Our working environment:
- A diverse working environment within a multicultural setting,
- An inclusive environment that ensures we listen to a diverse range of voices when making decisions,
- A positive, get-things-done workplace,
- A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this),
- Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale,
- A democratic work environment where you can drive your outcomes.
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
