Process Automation Support Engineer

Poznan, Poland /
GPO EMEA - Operations /
Full-time
About PayU 
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 

Process Automation Engineer will support and develop merchant lifecycle
processes including all operational processes on PayU side related to merchant verification, merchant configuration in the payment platform (during onboarding flow) and on the rest of services provided during merchant lifetime such us customer care support, post-sales support (eg. configuration of new products for the merchants) 
 
Process Automation Engineer will be responsible for handling integrations of various merchant tools and services, supporting and development of those tools and services. 
New employee will act as technical support for Risk Team to implement changes in the processes and troubleshooting.

RESPONSIBILITIES AND KEY ACTIVITIES

    • Creation of technical requirements for merchant lifecycle services (eg. merchant onboarding, merchant verification, merchant support services) in cooperation with product owners and business stakeholders,
    • Implementation of new data sources/components (e.g. APIs) and business logic to the existing and new merchant lifecycle processes,  
    • Configuration and parametrization of components and services supporting process automation (also services provided by 3rd party providers) ,
    • First and second support line for part of the merchant processes e.g. RPA products 
    • Debugging and fixing the issues in the production processes, 
    • E2E testing of the new Salesforce solutions, 
    • Providing reports and analysis to track and manage merchant lifecycle services using dedicated tools (eg. Salesforce, Tableau) ,
    • Creating and maintaining of technical documentation,  
    • Cooperation with internal and external partners aimed at optimization and automation of merchant services. 

EXPERIENCE AND KNOWLEDGE

    • Between 1- 3 years of experience with supporting/development technical flows, integration of various tools,  
    • Basic programming languages skills, 
    • Work experience gathering and analyzing business requirements,
    • English level B1 or higher,
    • Working knowledge of Python (highly preferred), Java or other programming languages,
    • Experience with AWS Cloud (Lambda, Step functions and similar) ,
    • Experience with Salesforce Platform,   
    • Basic experience in SQL (queries),
    • Rest API basics,  
    • Experience in BPML and modelling tools (Signavio, draw.io, Ms Visio),
    • Knowledge of processes terminology, very good understanding of technical documentation ,
    • Good understanding of Agile methodology .
About us:  
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com 

Our Commitment To Building A Diverse And Inclusive Workforce 
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.