Support Engineer

Bogota, Colombia /
GPO LATAM - Operations /
About PayU 
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 

About the role
Support Engineer will helpdesk on demand, in PayU’s platform and its different services and products, for all the merchants that are integrated with our company, and for the merchants that need support during their integration process.

What you will do
Support onboarding processesfor merchants that want to use PayU as their payments gateway. 
Give support, on demand, to merchants integrated with PayU and PayU HUB. 
Give support, on demand, to the integration processes for new merchants of for new payment methods of merchants that are already in production. 
Prepare accurate and timely reports en responsabilidades 
What you will need to succeed
Professional degree on mechatronics, informatic, electronical, telecommunications, industrial, or related engineering. 
1+ year in technical support roles  
Written and verbal communication with a professional tone (English and Spanish). 
Analysis and solving skills. 
Empathy and well attitude oriented to customer service. 
Motivation to continuous learning of technical and soft skills.      
Experience in API REST technology. 
Understanding of web technologies and programming languages, like python, PHP, Java, HTML, etc. 
Knowledge of SQL queries. 

About us:  
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more 

Our Commitment To Building A Diverse And Inclusive Workforce 
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.