Payments Analyst (Refunds)
Bogota, Colombia
GPO LATAM – GPO LATAM - Operations /
Full-time /
Hybrid
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
About the Role
- As a Payments Analyst (Refunds) you will be responsible correctly and timely execute the Refunds requested by our Merchants at the Latam level (7 countries) following the protocols established in each country.
What you will do
- Execute the refund process to businesses through the networks, within the defined SLAs.
- Execute and provide support to the team regarding the application of reversals and ticket management requested by our merchants and internal client.
- Strengthen relationships with payment methods/acquirers.
- Monitoring indicators and incorporating strategies to meet the team's Kpis, which involves team management and strategic assignment of tasks.
What you will need to succeed
- 2 years of experience in financial institutions (Banks) and customer service.
- Preferably if you have experience in payment platforms, electronic payments, Fintech.
- Professional of business administration, accounting, and related careers.
- Advanced-intermediate Excel
- English level B1.
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
