Monitoring Engineer - Gurgaon/Pune/Mumbai
Gurgaon, India
Payment – Payments India - Engineering /
Full-time /
Hybrid
Key Responsibilities
- 24x7x365 on call support (in rotation) to manage and execute on the Incident Management process.
- Fast and effective response to service failure Alerts and Notifications from a range of systems.
- Impact and Severity Assessments of service failures, both internal and external stakeholders.
- Management of Bank/PG’s downtime or other services against SLA Targets. Escalation of downtime within the bank/PG’s, as well as internally.
- Accurately tracking on progress and escalations on issues & internal ticketing systems.
- Updating merchants/internal stakeholders on the status of any service outage, either directly by phone and email or via the ticketing tool.
- Notifying merchants via email of any planned maintenance, either internal or Bank/PG.
- Managing the outcomes of Reason for Outage (RFO/RCA) and Major Incident Reports (MIR) both internally and externally.
- Hands on experience on Database (SQL)
- Hands on experience on Python, shell scripting.
- Software Development in terms of automating repeatable Operations tasks (TOIL).SRE Metrics & Monitoring Strategy (SLI, SLO, etc.). Schedule and lead all continuous improvement activities, including Incident reviews, Change implementation reviews, TOIL automation candidate areas etc.
- Based on post-incident reviews, he/she will need to optimize the Software Development Life Cycle (SDLC) to boost service reliability.
- To ensure a seamless flow of information between teams, site reliability engineer job may require documenting the knowledge gained.
Must have:
- Excellent communication skills .
- Patient & friendly attitude with excellent interpersonal skill
- Ability to work on own initiative, working to and meeting tight deadlines
- Flexible and able to work within a 24/7/365 shift pattern & rotational shifts.
- Advance Knowledge of SQL/Linux, Python/shell scripting or any code expertise
- Should have knowledge of payment flow/process.
- Experience of 2-5 years.
- Must have SRE background more focused on automation.
- Gurgaon/Pune/Mumbai
