Monitoring Engineer - Gurgaon/Pune/Mumbai

Gurgaon, India
Payment – Payments India - Engineering /
Full-time /

Key Responsibilities  

    • 24x7x365 on call support (in rotation) to manage and execute on the Incident Management process.
    • Fast and effective response to service failure Alerts and Notifications from a range of systems.  
    • Impact and Severity Assessments of service failures, both internal and external stakeholders.  
    • Management of Bank/PG’s downtime or other services against SLA Targets. Escalation of downtime within the bank/PG’s, as well as internally.  
    • Accurately tracking on progress and escalations on issues & internal ticketing systems.
    • Updating merchants/internal stakeholders on the status of any service outage, either directly by phone and email or via the ticketing tool.  
    • Notifying merchants via email of any planned maintenance, either internal or Bank/PG.  
    • Managing the outcomes of Reason for Outage (RFO/RCA) and Major Incident Reports (MIR) both internally and externally.  
    • Hands on experience on Database (SQL)  
    • Hands on experience on Python, shell scripting.
    • Software Development in terms of automating repeatable Operations tasks (TOIL).SRE Metrics & Monitoring Strategy (SLI, SLO, etc.). Schedule and lead all continuous improvement activities, including Incident reviews, Change implementation reviews, TOIL automation candidate areas etc.
    • Based on post-incident reviews, he/she will need to optimize the Software Development Life Cycle (SDLC) to boost service reliability.
    • To ensure a seamless flow of information between teams, site reliability engineer job may require documenting the knowledge gained.

Must have:

    • Excellent communication skills .
    • Patient & friendly attitude with excellent interpersonal skill 
    • Ability to work on own initiative, working to and meeting tight deadlines  
    • Flexible and able to work within a 24/7/365 shift pattern & rotational shifts. 
    • Advance Knowledge of SQL/Linux, Python/shell scripting or any code expertise
    • Should have knowledge of payment flow/process. 
    • Experience of 2-5 years. 
    • Must have SRE background more focused on automation.
    • Gurgaon/Pune/Mumbai