P2 Associate Manager - Sales
Gurgaon, India
Payment – Payments India - Sales /
Full-time /
Hybrid
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
About the Team
Join our dynamic and goal-oriented sales team, where we are dedicated to delivering excellent service to our merchants and driving business growth. Our team thrives on collaboration and innovation, working together to enhance the customer experience and foster strong, lasting relationships with our clientele.
About the Role
As an Associate Manager - Sales, you will play a vital role in assisting with the acquisition and servicing of merchants through our online platforms. You will support the sales process by helping merchants complete their onboarding journey and addressing their initial queries. This role is ideal for someone eager to grow in a competitive environment and contribute to the success of PayU’s sales objectives.
Responsibilities:
- Assist in gathering information and preparing necessary documentation to support business proposals for new merchants.
- Guide merchants through the initial stages of the onboarding process, ensuring their queries are addressed promptly and effectively.
- Provide primary support for general lifecycle management queries, ensuring merchant satisfaction.
- Work closely with senior sales team members and other departments to resolve merchant queries and improve overall service quality.
- Assist in identifying potential opportunities for cross-selling PayU products, enhancing customer relationships and contributing to revenue growth.
- Gather and analyze feedback from merchants to recommend improvements in onboarding and support processes.
Requirements
- We are seeking an enthusiastic and proactive individual eager to learn and develop in a fast-paced, competitive environment.
- 2-4 years of experience in sales support, account management, or customer service roles.
- Experience in the payments or financial services industry is an advantage but not required.
- Strong communication and interpersonal skills to effectively engage with team members and external clients.
- Basic analytical and problem-solving skills with a focus on delivering exceptional service.
- Willingness to learn quickly and adapt to changing environments and business needs.
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
