Sales Engineer
Cape Town, South Africa
GPO EMEA – GPO EMEA - Sales /
Full-time /
Hybrid
The Technical Support/Integration Specialist will support local, regional, and global merchants integrating with the local Magellan platform and the Global PayU Enterprise. This role covers the full merchant onboarding lifecycle, including pre-sales, integration support, guidance, and post-sales support, with a focus on the top five regional merchants. The ideal candidate must proactively ensure merchants receive exceptional service while prioritizing business needs effectively.
What you the Sales Engineer be doing:
- Integration support – working closely with the merchant to ensure they are fully integrated into the PayU platforms.
- Provide API support and technical issue resolutions – these can be resolved on various channels including MS team calls, face to face discussions ( if required) and via relevant tools/
- Ensure merchant queries are resolved within SLA timeously
- Take ownership of incidents, requests and problems until cases are resolved during the integration process)
- Create technical documentation to support teams internally as well as merchants
- Create seamless process to ensure effective support and integration on PayU Platforms
- Monitor merchants transactional processing during the integration process using SQL queries
- Supporting Pre-sales and demos for local Multichannel project, local Magellan Integtration and PayU enterprise
What are we looking for?
- Must be technically strong – have development background ( Java preferable)
- Must be able to use, understand and debug api calls using postman and debugging tools
- 3-5 years experience as a Technical Support Specialist or Integration Specialist
- Must have experience in : Using Postman or similar tools, Project Management, API calls and logs, SQL experience is MUST, Knowledge in the payments industry
- Must have developed soft skills like information analysis, ownership, empowerment oriented to client and for learning the internal products and services
Our working environment:
- A diverse working environment within a multicultural setting.
- An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
- A positive, get-things-done workplace.
- A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).
- Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
- A democratic work environment where you can drive your outcomes.
