NOC Operator

Bogota, Colombia /
About PayU 
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 

Be part of our PayU team we are looking for our next  NOC Operator
About the role
A technical NOC team is comprised of skilled IT & NOC engineers. They watch the IT environment and ensure that the uptime and connectivity of the IT systems are seamless 24/7.
What you¨ll do
The NOC Engineer is responsible for strict monitoring of multiple networks and systems
Must maintain uptime for all IT systems
These NOC Engineers consistently monitor network and payment errors, issues, alarms and all issues related with the payment platform
Their decisions must be made quickly, requiring an informed NOC engineer in order to maintain organizational efficiency and an ideal network.
Troubleshooting and Resolution
Alarm Handling and Escalation
Client Interaction
Documentation and Reporting
Incident handler
NOC engineer’s general responsibilities include responding to alerts, supporting calls, and communicating with the technicians to ensure all incidents are resolved. Being a NOC technician means that they must maintain documentation for all queries and solutions related to technology. They are responsible for the maintenance and management of the customer’s infrastructure.
What you’ll need to succeed
Bachelor’s degree in information technology or Computer Science.
Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems and firewalls.
Knowledge regarding at least one of the following vendor products: Fortinet, VMWare, Microsoft, Cisco, Linux.
Experience using NewRelic SaaS or similar monitoring tools (nice to have).
Experience using Opsgenie or Pagerduty or similar SaaS Operations Management Platform (nice to have).
Supervising common threats, DOS attacks and viruses.
Strong multi-tasking skills.
Available to work after hours (night shift) and weekends or holidays (as required).
Engaging in on-call rotation shifts 24/7 whenever necessary
English level B1
About us:  
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more 

Our Commitment To Building A Diverse And Inclusive Workforce 
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.