Global Technical Support Engineer
Poznan, Poland
GPO EMEA – GPO EMEA - Operations /
Full-time /
Hybrid
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
About the job
We are looking for a Technical Support Engineer to join our team. You’ll be responsible the end-to-end needs of our B2B customers, from pre-sales and integration assistance to post-sales support and analytics.
You’ll be part of our dedicated and dynamic team collaborating with other global groups across the company, including Engineering, Infrastructure, Product Management, Sales, and Account Management. As a team, we teach and motivate one another, aspiring to deliver the best quality of work internally and to our customers on a daily basis. You’ll have the opportunity to collaborate with international customers who use our payments platform, using your creativity, analytical skills, and perseverance to tackle problems ranging from the straightforward to the complex.
We are looking for a Technical Support Engineer who will be responsible for providing global first-class service.
This is a full-time position that includes being on-call for high and critical issues during nights and weekends.
Excited yet? Continue reading to find out more about the role!
What you’ll do
- Provide API support and technical issue resolution via multiple support channels
- Provide timely, efficient and professional follow-up to B2B customer inquiries
- Assist and initialize training materials and internal/customer-facing documentation
- Rotate On-Call duty with other staff members (if necessary)
- Escalates incidents when necessary
- Open and monitor incidents created with 3rd party providers
What are we looking for?
- Minimum 3 years of experience as a tier 2/3 Technical Support Engineer
- Experience and knowledge of API calls, logs and SQL- A Must
- Excellent communication skills including verbal and written English
- Experience with ticketing routing and maintaining a high level of service according to SLA and KPIs.
- Experience working with global and B2B customers
- Ability to understand and troubleshoot system/API/applications flows and provide solutions.
- Logical thinker, excellent analytical and problem-solving skills
What we offer
- Career progression program.
- Wellbeing programs.
- Flexible program and hybrid way of working.
- Free subscription to an Internal Elearning platform with courses from Udemy, Coursera, and many others.
- Truly International Environment with almost 40 different cultures.
- An inclusive environment that listens to a diverse range of voices when making decisions.
- A positive, get-things-done workplace.
- A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this) Ability to learn cutting-edge concepts and innovation in an agile start-up environment with a global scale.
- A democratic work environment where you can drive your outcomes.
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
