Customer Service Specialist (Polish native & Czech Speaker)
Warsaw, Poland
GPO EMEA – GPO EMEA - Operations /
Full-time /
Hybrid
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
We are seeking for a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints, in a 24/7 & weekends system. The role requires excellent communication skills, multitasking abilities, problem-solving skills, and a commitment to exceptional customer service.
RESPONSIBILITIES AND KEY ACTIVITIES
- Supporting PayU B2B and B2C customers via phone, email, live chat
- Managing customer databases in the operating system
- Verification and identification of contacting customers and substantive recognition of the reported problem.
- Recording and forwarding requests to other operational departments.
- Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.
QUALIFICATIONS AND EXPERIENCE
- Education - minimum secondary education
- English language – minimum B2 level
- Advantage: basic level of Czech or Romanian languages
- Very good knowledge of the Polish language both in speech and writing
- Ability to formulate thoughts clearly in written form.
- Good working knowledge of the Office package (Word, Excel, Power Point).
- Minimum six months of experience in Customer Support
BEHAVIOURAL COMPETENCIES
- Communicativeness
- Ability to work as part of a team.
- High personal culture
- Ability to build a positive company image.
- Empathy
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
