Associate Director – Custom Products

Gurugram / Mumbai
Payment – Payments India - Sales /
Full-time /
Job Title: Associate Director – Custom Products

Location: Mumbai / Gurgaon 

Experience: 12+ Years

Key Job Responsibilities

    • Requirement Gathering & Planning

    • Proactively engage with business teams on leads and opportunities for custom software development and special projects
    • Define and create the product and solutions basis customer requirements.
    • Owner of all custom software sales, solution and development activities
    • Drive solution implementation, post-production adoption and solution sell ability to other similar merchants.
    • Own the roadmap for the product around Customer customization requirements, Customer implementations, Product & feature backlog, Parity, or superiority with competition
    • Ensure that the requirements specifications are defined and delivered unambiguously for the tsd engineering teams to develop and deliver the software.
    • Formulating product strategy factoring industry trends, market, and competition
    • Productize solutions, replicable across customers and industries, create solution offerings
    • Deliver revenue targets for Custom Software Solutions and Delivery team

    • Development

    • Functionally translate and map the business domain to a technological solution domain
    • Collaborate with tsd delivery team leaders to arrive at the detailed solutions, efforts, and implementation plans
    • Define and manage the delivery timelines and scope

    • Collaboration

    • Evangelize and communicate the implementation plan to all stakeholders including customer
    • Collaborate with Sales and Customer Success to understand and eliminate obstacles to adoption and usage
    • Work with Marketing to bring new features to life on various communication touch points.
    • Risk identification
    • Highlight and mitigate any long-term risks that may originate as a consequence of design or architectural choice made in the overall system design leading to an incomplete solution mapping and propose enhancements
    • SLA & Governance

    • Identify and fix root causes around technical errors
    • Ensure that SLAs committed to customers are upheld and any lapses are identified within permissible time frame
    • Scope of Impact / Influence
    • Lead and deliver medium to large customization projects, solving customer business problems. Drive profitability and generate revenue from TSD function
    • Collaborate with Sales, Product and Engineering to deliver best payment software solutions

    • Minimum Qualifications
    • 12+ years of overall technology industry experience in Software Solutions, Product Management, Business Analysis, Software Development for a payment solution provider, medium to large-scale organizations or start-ups
    • Bachelor’s Degree in Engineering, Computer Science & Engineering, or related experience required
    • Should have managed medium to large teams, as solution architect manager
    • Technical Experience
    • Should have experience working as a Solution Architect
    • Hand-on experience in programming languages such as Java, Python, PHP, JavaScript and NodeJS
    • Database: MS SQL, MySQL, MONGODB, Graph Database etc.
    • Integrations: SAOP and RESTful API
    • Understanding of Payment services, architecture and integrations
    • Experience with tools such as JIRA

    • High performing Behaviors
    • Customer Focused – Does what is right for the customer
    • Be a change agent and willing to challenge status quo while helping to drive the necessary changes
    • Ability to influence management matrix to achieve outcomes without direct responsibility
    • Adaptability, Collaboration & Teamwork, Continuous Improvement and Tenacity