Associate Director - Product Solution & Presales
Bangalore/ Mumbai
Payment – Payments India - Sales /
Full-time /
Hybrid
Role Description
The ability to ideate solutions for client business objectives, develop requirements, and launch them effectively is a key factor to success in this role. The ideal person for this role should have a passion for technology and payments, a strong product solutioning and technical background, be detail-oriented, and have the ability to drive results while working independently within a complex environment. The position also calls for a proven ability to lead and collaborate with cross-functional teams while building strong relationships.
Key Responsibilities
- Lead the PSS (Product Solution Specialist) team of Enterprise Business
- Owner of all pre-sales and solution activities for existing merchants.
- Work with Enterprise Farming business leaders and account managers on new Leads and Opportunities, close end-to-end per sales lifecycle.
- Do requirement gathering, solution design and solution presentation to merchants. Ensure quality delivery of the proposed solution.
- As Solution Sales lead, prepare GTM strategy with Product and Sales for new and existing products.
- Identify Product cross-sell opportunities in existing accounts, work and execute merchant ring-fencing strategies via deep integrations, custom integrations etc.
- Formulate Solution Sales strategy factoring industry trends, market, and competition.
- Own the plan for cross-sell, deep integrations, merchant custom requirements, and implementations, Product & feature backlog, Parity, or superiority with competition
- Ensure that the requirements specifications are well-defined and delivered unambiguously for the product and engineering teams to develop and deliver the software.
- Lead a team of Merchant Analytics and integrate it with the PSS function to achieve improved Merchant Experience.
Development
- Functionally translate and map the business domain to a technological solution domain
- Collaborate with Merchant, Sales, Product and Delivery team leaders to arrive at detailed solutions, efforts, and implementation plans.
Collaboration
- Evangelize and communicate the strategy to all stakeholders including customer
- Collaborate with Sales and Customer Success to understand and eliminate obstacles to adoption and usage
- Work with Marketing to bring new features to life on various communication touch points.
Experience
- 10+ years of overall technology industry experience in Presales and Solutions, Product Management, Business Analysis, Software Development for a payment solution provider, medium to large-scale organizations or start-ups
- Bachelor’s Degree in Engineering, Computer Science & Engineering, or related experience required
- Should have managed medium to large teams, as solution architect manager
- Technical Experience
- Should have experience working as a Product Manager / Product Solution Architect
- Experience in programming languages such as Java, Python, PHP, JavaScript and NodeJS
- Database: MS SQL, MySQL, MONGODB, Graph Database etc.
- Integrations: SAOP and RESTful API
- Understanding of Payment services, architecture and integrations
- Experience with tools such as JIRA
- High performing Behaviors
- Customer Focused – Does what is right for the customer
- Be a change agent and willing to challenge status quo while helping to drive the necessary changes
- Ability to influence management matrix to achieve outcomes without direct responsibility
- Adaptability, Collaboration & Teamwork, Continuous Improvement and Tenacity
