Technical Support Engineer
Bogota, Colombia
GPO LATAM – GPO LATAM - Operations /
Full-time /
Hybrid
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
About the role
- We are looking for a Technical Support Engineer to join our team. You’ll be responsible for the end-to-end needs of our B2B customers, from pre-sales and integration assistance to post-sales support, and analystics . You´ll be part of our dedicated and dynamic team collaborating with other groups across the company, including Engineering, Customer Service, Product Management, Sales, and Account Management. As a team, we teach and motivate one another, aspiring to deliver the best quality of work internally and to our customers on a daily basis. You’ll have the opportunity to collaborate with local and international customers who use our payments platform, using your creativity, analytical skills, and perseverance to tackle problems ranging from the straightforward to the complex.
What you will do
- Manage requests submitted by internal and external clients, related to Technical Support, with the objective of provide final solutions
- keeping high customer satisfaction rates
- Work with other business units, including the Integration team, Product, and Customer Success/Care, as required.
- Generate Special Reports, according to Internal Customer Requirements
- Contribute to internal and external knowledge bases, providing technical and usability references for employees and customers.
What you need to succeed
- Computer Science or Engineering required, or equivalent experience
- 2 - 3 years of experience in customer service support or / and as a tier 2/3 Technical Support Engineer
- Experience and knowledge of API calls, logs and SQL- is a MUST
- Experience with ticketing routing and maintaining a high level of service according to SLA and KPIs
- Ability to understand and troubleshoot system/API/applications flows and provide solutions
- Written and Spoken English B2 or higher
- Problem analysis and solving
- Acute attention to detail and accuracy
- Demonstrated strength in achieving great customer experience.
- High energy, self-motived, proactive, goal oriented and enthusiastic
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
