Junior Customer Service and AML Specialist
Warsaw, Poland
GPO EMEA – GPO EMEA - Operations /
Full-time /
Hybrid
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
ABOUT THE ROLE
We are seeking a Junior Customer Service and Anti-Money Laundering Specialist to deliver exceptional support to our customers through various channels including telephone, live chat, and email utilizing a CRM system. The successful candidate will be responsible for ensuring a high standard of customer satisfaction.
RESPONSIBILITIES
- Provide ongoing customer service support: oversee telephone contact, manage customer databases in the operating system (CRM), resolve issues received by e-mail, provide customers with information on the operation of the system, transaction status, etc.
- Register and transfer notifications to other operational departments.
- Cooperate daily with other departments in the company, e.g. operational teams, sales.
- Provide the highest level of service to business customers.
- Conduct AML verification.
- Implement processes aimed at ensuring proper customer service.
WHAT WE ARE LOOKING FOR
- Fluency in Polish & English in speech and writing.
- Experience in working in the customer service or administration department.
- Good knowledge of MS Excel.
- Very good communication skills, involvement and ability to work in dynamic environment.
- Ability to build relationships and organize your tasks;
- Experience in working with CRM systems.
- Knowledge of the specifics of working in a payment institution/industry.
- Openness to shift work - work on weekends and afternoon shifts.
WHAT WE OFFER
- Work in an international organization operating in a rapidly changing industry.
- Full-time employment under a contract of employment.
- Benefits: ability to develop one’s own package in MyBenefit system.
- Series of training.
- Friendly work atmosphere in a young cooperation-driven team.
- Ability to work in a hybrid model after probation period.
OUR WORK ENVIRONMENT
- A diverse working environment within a multicultural setting
- An inclusive environment that ensures we listen to a diverse range of voices when making decisions
- A positive, get-things-done workplace
- A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
- Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
- A democratic work environment where you can drive your outcomes
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
