Head of Consumer Operation
Mumbai
Credit – Credit - Operations /
Full-time /
Hybrid
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
About the Role:
- We are looking for a highly motivated, people-centric leader to lead and inspire the Consumer Operations team in Mumbai, India. PayU Finance is the credit and lending arm of the PayU brand (a wholly owned subsidiary of the Prosus group. Previously Naspers group, headquartered in Netherlands). PayU Finance is among the leading digital lenders in the country, providing consumers with easy access to affordable loans. As the Head of Consumer Operations, you will be leading the function and scaling it to industry-leading standards. You will collaborate with cross-functional teams to improve operational performance, leveraging technology for efficiency, and focusing on team development. You will work closely with the leadership of the company and will be pivotal in driving efficiency, and maintaining regulatory compliance.
What you’ll be doing:
- Lead and manage the operations team responsible for accurate and timely reconciliation and settlement across different products in the company
- Manage banking relationships and timely bank account reconciliations, settlement to merchants, and,repayment reconciliation.
- Partner with treasury and finance teams for fund management and month end reporting.
- Ensure compliance with all regulatory requirements such as KYC, Anti-Money Laundering, Transaction Monitoring, Bureau Reporting etc.
- Oversee timely reporting and circulation of MIS to relevant internal stakeholder groups
- Identify and re-engineer processes on an ongoing basis and taking corrective action in a timely manner. Leverage technology to automate and streamline the different processes
- Manage audit requirement and oversee documentation of policies and procedures.
- Partner with cross-functional teams, including senior leadership, risk, product, customer support, finance, and compliance, to enhance operational performance.
- Focus on team development by recruiting, training, and developing a high-performing operations team.
What are we looking for?
- 15 years of experience and 3+ years in a managing operational function.
- Experience in Bank or NBFC is a must have.
- Understanding of systems and a strong knowledge of regulatory requirements.
- Strong leadership and communication skills in working with leadership and other stakeholders.
- Proven track record of managing and motivating direct and indirect teams, and the ability to manage team leaders.
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
