Manager, Chargeback
Singapore, Singapore
Red Dot Payment – Red Dot Payment /
Full-time /
Hybrid
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
Red Dot Payment is a payment service provider in the Southeast Asia region to businesses (i.e. merchants) looking to accept digital and online payments (including credit and debit cards) by delivering a suite of e/m-Commerce payment gateway solutions, payment-related marketing and consulting services. Certified by the leading international payment schemes such as Visa, MasterCard, American Express, JCB, and China UnionPay, RDP offers a complete range of secure payment processing solutions in markets such as Singapore, Indonesia, Thailand and more to come.
Join the dynamic team at Red Dot Payment and be a part of our growth journey!
Job Description:
- Investigate and resolve disputes and chargebacks in accordance with company policies and regulatory requirements
- Establish and/or enhance control processes for dispute management in accordance with company policies and regulatory requirements
- Perform fraud and transaction monitoring in accordance with company policies and regulatory requirements
- Lead and guide junior team member/s in the areas of fraud and transaction monitoring and maintain a high standard of performance, productivity and service quality
- Identify opportunities to improve productivity, efficiency and service quality
- Liaise with internal departments as well as external merchants and partners to proactively manage and resolve feedback and queries promptly
- Ensure company’s policies and guidelines are strictly adhered to
- Participate in ad-hoc projects as required
Requirements
- Relevant educational qualifications with experience in the Payments or ecommerce industry, specifically in the area of cards chargeback processing and merchant operations
- Knowledgeable with Cards scheme rules
- Good analytical skills to analyze complex data and problem solve
- An organised team player with good interpersonal and communication skills
Red Dot Payment is a payment gateway/solutions company founded in Singapore, with footprints in various countries such as Indonesia, Thailand, Australia and more to come. We are a part of PayU - a leading financial services provider in global growth markets, with operations in Asia, Central and Eastern Europe, Latin America, the Middle East and Africa.
Our mission is to provide solutions to our clients' online payment needs. Designing a Payment technology system around a solid understanding of our clients' specific business process is one of our core competencies. We believe that the people in our team is the core of the Company. Join us in our exciting journey as we expand and grow our business.
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
