TechOps Engineer

Mumbai, India /
Credit - Engineering /
Full-time
About PayU 
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 

Role: TechOps Engineer
Company: PayU Finance India Private Limited
Location: Mumbai
Employment Type: FTE



 What you’ll be doing:
1. Ability to read, understand and communicate complex technical information.
2. Ability to express ideas in an organized, articulate and concise manner.
3. Gathering information and also do research and able to perform scope analysis.
4. Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources.
4. Technical hands-on troubleshooting, including parsing logs and following stack traces.
5. Work cross-functionally with both client-facing and engineering teams.
6. Stay up to date with internal processes and tools.
7. Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
8. Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner.
9. Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
10. Coordinate with Application Development Team to resolve issues on production.
11. Identifying and documenting technical problems, ensuring timely resolution.
12. Responding to emails and incident tickets, maintaining issue ownership.
13. Prioritize workload, providing timely and accurate resolutions.
 
Necessary Skills:
1. Self-motivated, ability to do multi-tasking efficiently.
2. Communication skills backed up with strong technical knowledge about the relational database, networking, UNIX platform.
3. Ability to troubleshoot issues and able to handle different types of customer inquiries.
4. Good knowledge on networking, networking protocols, SQL, UNIX, SOLARIS, relational databases, know about the table commands etc.
5. A Bachelor Degree in Computer Science and with a minimum of 2 years of experience in technical customer support will be enough for this job.
6. Experience in supporting enterprise customers.
 
What we offer
·         A positive, get-things-done workplace
·         A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
·         An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
·         Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
·         Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)

5. About us:
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enable us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com
Our Commitment to Building A Diverse and Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
 
 
 
 
About us:  
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com 

Our Commitment To Building A Diverse And Inclusive Workforce 
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.