Customer Success Manager
Bangalore, India
Wibmo – WIBMO - Sales/Business Solutions /
Full-time /
On-site
What we are looking for:
- Good understanding of the payments, fintech and Digital (SaaS, PaaS) background
- Hands on experience in collaborating with cross functional teams such as Product, Engineering, Operations, Sales and Finance.
- Proficient in managing client relationship.
- Hands on in delivering large projects to banks
- Business savy, customer centric and good communication.
What you will be doing:
- Sustaining business growth and profitability by maximizing value
- Analyzing customer data to improve customer experience
- Holding product demonstrations for customers and cross selling
- Establish clear client retention goals
- Process milestones for the clients
- Assist customers with setting up and navigating software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
The experience:
- 5+ yrs with minimum 2 years of client facing role experience in payments.
- Should be from a Payments background with deep knowledge on Payment Security
What we offer:
- Competitive salary and excellent benefits, in a diverse working environment with inspiring colleagues
- A positive, get-things-done workplace
- An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
- Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
- A flexible working environment where you can drive your outcomes
