Production support engineer

Bangalore, India /
About PayU 
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 

•Min 4 years’ experience in managing production systems
•Research and identify solutions to software and hardware issues
•Diagnose and troubleshoot technical issues, including account setup and network configuration
•Ask customers targeted questions to quickly understand the root of the problem
•Track computer system issues through to resolution, within agreed time limits
•Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
•Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
•Provide prompt and accurate feedback to customers
•Refer to internal database or external resources to provide accurate tech solutions
•Prioritize and manage several open issues at one time
•Follow up with clients to ensure their IT systems are fully functional after troubleshooting
•Prepare accurate and timely reports
•Document technical knowledge in the form of notes and manuals
•Ability to work under pressure
•Ability to prioritize tasks based on urgency and importance
•Motivation to learn new skills and technologies
•Good understanding of web services, API and IP based protocols
•Good understanding of Unix/Linux environment
•Understanding of Oracle, MS SQL database systems
•Good understanding of Apache and JBoss
•Good understanding of SQL
•Critical thinker and problem-solving skills
•Good time-management skills 
•Great interpersonal and communication skills.
About us:  
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more 

Our Commitment To Building A Diverse And Inclusive Workforce 
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.