Quality Manager (Sellers & Marketplace)
Vilnius
Business Development – Operations /
Full-time /
Hybrid
WHO WE ARE
Ovoko is one of the fastest-growing e-commerce startups in Europe. We represent 6000+ scrapyard owners, car parts sellers and auto dismantlers, offering them an efficient and convenient way to serve an international audience. In our mission to make the internet a better place for the automotive aftermarket, we actively search for new ways to elevate the online experience for our partners and customers alike. This attitude drives a growing demand for talented and ambitious professionals who would help us tackle every new challenge with confidence.
ABOUT THE ROLE
We’re looking for a Quality Manager to elevate the quality of supply and seller performance across all our markets. Ovoko partners with thousands of scrap yards across Europe to provide used car parts to buyers all over the continent. Your mission will be to ensure that sellers meet the highest standards - from product descriptions to packaging and shipping performance - while maintaining the healthy growth of our marketplace. You will work closely with Customer & Supplier Support, Key Account Managers, Shipping and Supply teams to identify gaps, implement improvements, and continually raise seller standards.
IN THIS ROLE YOU WILL
- Set and drive quality standards across thousands of European sellers using a “carrot & stick” approach - improving behavior while minimizing seller churn.
- Own seller and parts grading to ensure buyers consistently get what they want.
- Analyze large datasets to monitor performance: shipping times, categorization accuracy, description quality, packaging reliability, and more.
- Detect issues early by diving into daily KPIs and cross-market data.
- Collaborate with stakeholders across the business to balance accessibility, quality, and marketplace growth.
- Identify “rotten apples” - root-cause poor seller performance and work with account managers to address and resolve issues.
WHAT WE'RE LOOKING FOR
- 3+ years of experience in operations, logistics, supply chain, retail, or similar
- Strong analytical skills, mastery of Excel
- Experience working with diverse customer profiles (B2C, B2B, VIP)
- Experience in automotive, marketplaces, or e-commerce is a strong plus
- Excellent communication skills
- Ability to solve problems at both the strategic and operational level
- High sense of urgency and ownership
- Fluent in English
SALARY
The offered salary for this position is 3500 - 5000 € (gross) per month. Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.
PERKS AND BENEFITS
• Learning budget for your personal and professional growth;
• Private health insurance;
• Employee stock option plan;
• Work from anywhere in the world for up to 30 days per year;
• Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”;
• Top-notch hardware and software (MacOS or Windows to choose from);
• Flexible working hours & remote work opportunities;
• Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks.
