Logistics & Claims Support Specialist
Vilnius
Customer Experience – Customer Support /
Full-time /
Hybrid
WHO WE ARE
Ovoko is one of the fastest-growing e-commerce startups in Europe. We represent 6000+ scrapyard owners, car parts sellers and auto dismantlers, offering them an efficient and convenient way to serve an international audience. In our mission to make the internet a better place for the automotive aftermarket, we actively search for new ways to elevate the online experience for our partners and customers alike. This attitude drives a growing demand for talented and ambitious professionals who would help us tackle every new challenge with confidence.
ABOUT THE ROLE
We're looking for a passionate Logistics & Claims Specialist. You will play a pivotal role in resolving logistics and claims inquiries efficiently and effectively, ensuring a positive customer experience and minimizing negative impacts. Your role will involve analyzing complex shipping issues, managing claims from start to finish, and collaborating with other teams to ensure process improvements. You will be responsible for day-to-day operational tasks, such as communicating directly with shipping providers, generating shipping labels, and coordinating courier pickups to ensure a smooth logistics flow.
IN THIS ROLE, YOU WILL
- Communicate directly with shipping providers to resolve delivery issues.
- Generating shipping labels.
- Handling returns and delivery issues, including courier pickups and creating shipping labels.
- Handle claims from start to finish, ensuring fair and timely resolution for both customers and the business.
- Collaborate closely with cross-functional teams to ensure smooth logistics operations.
- Develop a deep understanding of relevant processes and workflows.
- Updating the system with relevant information and steps taken while resolving logistics & claims cases.
- Take ownership of cases and drive them to resolution.
- Analyze trends and root causes of logistics and claims to identify areas for process improvements.
- Contribute to the development and implementation of new processes to improve logistics operations efficiency.
WHAT WE’RE LOOKING FOR
- Work experience in customer support (preferably).
- Understanding of logistics procedures and best practices is a plus.
- Strong understanding of customer service best practices and principles.
- Excellent analytical abilities to assess complex situations and make data-driven decisions.
- Proactive nature and customer obsession.
- Excellent communication skills, both verbal and written.
- Ability to identify root causes of issues and develop effective solutions.
- Open mind and ability to quickly adapt.
- Startup (all-hands-on-deck) approach.
- Proficient spoken and written English & Lithuanian language skills.
SALARY
The offered salary range for this position from 1900€ (gross) per month. Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.
PERKS AND BENEFITS
• Learning budget for your personal and professional growth
• Private health insurance
• Employee stock option plan
• Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”
• Flexible working hours & remote work opportunities
• Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks
• Ovoko covers the cost of a monthly public trasnport ticket for all our employees
